[sims] SOLUS 3 Help!

[RogerCorrigan]

Hello guys,

I need some serious help ASAP. On Friday 29th, when SIMS 2013 Autumn was released, we had about 5 updates in our 'Manage Updates' page on SOLUS 3 Deployment Service. SIMS 2013 Autumn wasn't coming up as available. SOLUS 3 said 'No new updates have been found'. So, I downloaded the SIMS 2013 Autumn iso from Supportnet. I then upgraded via the iso. I went back in to SOLUS 3, updated all agents' target versions and now we only have two updates! SIMS Discover is still not appearing.

 

Have contacted CAPITA and they said they would just make it available to us. What on earth do I do now?!

[RogerCorrigan]

Maybe LEA haven't released it yet. I'm just going to download discover from supportnet as well. We'll try again with 2014's spring release

[Rawns]

Your eager to get the upgrade installed!!! If you get support direct from Capita, log a call requesting SIMS, FMS and Discover Autumn releases are made available to you via SOLUS3.

 

If your LA manage your upgrades, log it with the as they mate not have released it to you yet.

 

SOLUS3 auto-hides older releases now based on the version of SIMS you have installed. If you upgraded via ISO, I take it you had to manually upgrade all your clients too?

Edited December 4, 2013 by Rawns