Alice - A required file was not able to be opened

[woreilly]

My school's library is using the Alice library system and in the last week, they have incurred an error when logging on to the software. When typing in their credentials and logging in they are met with the error message:

 

File Error

A required file was not able to be opened

The details of the file are as follows:

Name: ALOCK.D

Path: P:\OASIS\.\OASIS

Indicies: 0

Mode: Read Write

 

***"P:\" is a mapped drive to a shared area for apps/programs/software on the server***

 

The school has been on the phone with SoftLink who have suggested various fixes such as:

• replacing alock.d with alock.mas
  
• Downloading a new version of alock.d and replacing the old with the new
  
• Restart computer and/or server (which is MS Server 2012 FYI)
  
• Make sure the person logging into Alice has full access to the OASIS folder and all its subfolders.
  

 

None of these fixes have worked. Does anyone have any suggestions as to what I could try next?

Edited November 11, 2013 by woreilly

[6Foot2]

...Does anyone have any suggestions as to what I could try next?

 

Do a file/folder restore from when the last time Alice worked properly? [Take a back up of the current work in case the restore doesn't work]

[p858snake]

Have a look on the OASISExtra's website, as it heaps of tips and tricks.

 

"Restart computer and/or server (which is MS Server 2012 FYI)"

 

Are you just doing the server which holds the files, or the Master workstation as well?

[woreilly]

Have a look on the OASISExtra's website, as it heaps of tips and tricks.

 

"Restart computer and/or server (which is MS Server 2012 FYI)"

 

Are you just doing the server which holds the files, or the Master workstation as well?

 

I did both. In the end, the man from Softlink who ended up remoting in, quietly mentioned that Alice apparently does not work very well on Server 2012. He then proceeded to make the software run locally. This made sense as it is the only machine in the school that uses the software so didn't have any inherent need to be networked. The content still gets backed up to the server however!

Edited December 17, 2013 by woreilly
Additional Info

[p858snake]

You don't have any OPAC terminals?

[woreilly]

it is only a middle school that covers the ages of 9 to 12 so the whole library only covers a small corner of the school and is ran by one lady who works part-time so there's no need for any terminals