Office 2010 - links reporting as 404

[localzuk]

We have a user who has an issue with hyperlinks in Powerpoint.

 

When running powerpoints, hyperlinks all fail. Powerpoint gives a dialog saying that the server returned a 404 error.

 

Problem is, if the link is placed in a browser, it works fine.

 

What could be causing this? It isn't the local firewall.

[SleepyDude]

Hi,

 

The problem is only in Powerpoint? How about in Outlook?

[LosOjos]

I'm only on 2007, but when I click a link in a presentation it opens in the browser - do they open inside PP itself in 2010? If so, is that default behaviour or is it using a plugin? Does PP/plugin (if applicable) have their own proxy settings?

 

Just trying to think of things I'd be looking for myself...

[localzuk]

Just powerpoint. They're supposed to work in the same way as always - click the link, browser opens with the link.

 

I've traced the problem out of Powerpoint now, and in to Squid.

 

Squid is returning a 404 for some reason! But only if Powerpoint requests the page.

 

An example hyperlink it says doesn't exist... YouTube

[LosOjos]

If you monitor network traffic, is it sending a direct request or is there some sort of URL shortener/redirection going on? Is the Customer Experience Program enabled? Perhaps that monitors which links are used in PP and that service is currently down?

 

[Again, sorry for the lack of a solution, just brainstorming!]