hawc Posted October 15, 2013 Posted October 15, 2013 Brilliant service. I phoned them to put in a warranty claim on my Nexus 7 as the charger had stopped charging. I phoned them and was connected in about 30 seconds. I spoke to a lovely lady, although she could not resolve my issue she was very knowledgeable and understanding. She could tell that I was a geek so did not bother with the things like turn it off and on again (Anyway that is not possible as the charging port is broken and the battery is flat!). She promptly referred my case up to a specialist. I am waiting for an email with further instructions. The lady said that they would be replacing my Nexus 7. Well done Google! If only you could do the same with your taxes then I would consider rolling out Google Chrome in school. Thanks Harry
Arthur Posted October 15, 2013 Posted October 15, 2013 I wish my experience was as good as yours. I recently returned a brand new unopened Nexus 4 to Google Play. All in all it took 37 days to process the RMA and issue a refund. Not happy at all! The most annoying part of the whole thing was they kept asking for details they already had, like the phones IMEI number and the tracking number of the returned parcel (from the pre-paid shipping label Google posted to me!).
hawc Posted October 16, 2013 Author Posted October 16, 2013 Update: Been in email ping pong all day. I am awaiting a phone call
hawc Posted October 25, 2013 Author Posted October 25, 2013 Oh God! - They have shipped it! But, oh no THEY HAVE USED PARCELFARCE! Hopefully this time they will not forge my signature
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now