[sims] How much to go direct to capita for sims support?

[pooley]

Anyone got a ball park figure? We currently have support from our la @ £1800pa (480 on roll)

 

We wondering if we could save anything by going direct.

 

Thanks

 

Si

[Edu-IT]

Based on chats I have had with others, you wouldn't save by going direct.

[chrisateen]

Also be interested in knowing. Perfer to go direct as we can log cases online as the support we have seems much slower than going direct

[CAM]

I'd check your licencing first to see if the cheaper LA licence is included in your support contract. They may also be doing other things like applying patches and maintaining your SIMS database in the background.

[laserblazer]

I don't know how much we pay the LEA but any problems, they remote in and fix it. Worth its weight in gold.