Mrmichaelhill Posted October 10, 2013 Posted October 10, 2013 Hello all! I'm trying to be more active on this forum, but so far this is my second question and I've not really helped anybody else, so I apologise and promise I am trawling these forums in search of posts I can help with! Right, The site manager here has a Toshiba satellite pro laptop and an old(ish) HP LaserJet 1320n... Every so often in devices and printers it shows the printer as having an error but also shows an unknown device below it. I tried removing the device and ALL traces of any drivers, the last fix seemed to work, or so I thought! It currently uses UPD PCL 5 driver. I have been told that it is not working again, when I came in the laptop was not on and the USB to the printer unplugged, when I turned the laptop on and connected the printer it started printing a document that had clearly been sent at another time, it is now saying the device is ok but I can guarantee that it is going to go mad again later! Is this a driver issue? should I try an even older one? Any suggestions welcome! Thanks all!
fiza Posted October 10, 2013 Posted October 10, 2013 We have one of those printers. We have Windows 7 on the machine and I just let Windows 7 pick a driver. Havent had any issues with it.
Mrmichaelhill Posted October 10, 2013 Author Posted October 10, 2013 Hummm.... It seems to detect it as two printers sometimes... This is how it is installing if I let Windows do its thing
Mrmichaelhill Posted October 10, 2013 Author Posted October 10, 2013 And it has just failed installing the second part.... Hmmm
mac_shinobi Posted October 10, 2013 Posted October 10, 2013 You mentioned the model being the 1320n ( presumably n meaning network ) and you also mentioned USB, is it always being connected / used via USB cable or what exactly ?
Mrmichaelhill Posted October 10, 2013 Author Posted October 10, 2013 It does have a network port but it has always been connected via USB, so I've been told!
fiza Posted October 10, 2013 Posted October 10, 2013 (edited) It does have a network port but it has always been connected via USB, so I've been told! Does the Site manager connect to the network at all? If you have a spare port close by is it not worth connecting via the network? Edited October 10, 2013 by fiza
Mrmichaelhill Posted October 10, 2013 Author Posted October 10, 2013 No network port in the room, just let windows install again and this time there were 3 devices listed in the hardware install box, all installed fine apparently but when I clicked test print it brought up a yellow warning triangle ad even windows cannot diagnose Need to try another machine connected to it
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