Helpdesk error

[Danp]

I get the following error in event log when creating a new or replying to a ticket

 

An error occurred in Home Access Plus+

Page: HAP.HelpDesk

Index was outside the bounds of the array.


System.IndexOutOfRangeException: Index was outside the bounds of the array.
  at HAP.HelpDesk.API.FileAdminTicket(String Subject, String Room, String Note, String ShowTo, String Priority, String User)
  at SyncInvokeFileAdminTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)


  at HAP.HelpDesk.API.FileAdminTicket(String Subject, String Room, String Note, String ShowTo, String Priority, String User)
  at SyncInvokeFileAdminTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

 

The ticket creates and the email is sent to both IT and the teacher (in this case), any thoughts?

[Danp]

Step away for the night and come back and it's working.

 

Not sure what it was, I was logged in as administrator when I got the above error. Today, logged in as a teacher I can log a fault and it emailed correctly. Once logged in as my admin account (not administrator) I can update and assign with no error.