Ranger Tech Support

[Gongalong]

Has anyone noticed a big drop in the quality of RM's Ranger support? It seems like it has been outsourced to India.

 

I used to get near good quality answers which would often resolve the problem immediately, and now support struggles to even grasp what the feature is I'm talking about.

[Gongalong]

Fair play to RM. I was contacted by a couple of managers from support, followed up by a phone call with some assistance on a currently open ticket, followed by contact details for future escalation.

[MattDLEA]

The reason we moved to Ranger was to get away from RM CC3.

 

I think the next move will be to a vanilla windows network, as i dont think we use many of the ranger features now.

 

Glad you got it resolved though