ICT 2nd Line Support Technician – London

[OCLRecruitment]

Vacancy within Oasis:

 

ICT 2nd Line Support Technician – London

£25,067 - £28,224 (SCP 25-29 Inner London)

 

Oasis currently has a vacancy for a 2nd Line Support Technician to fill a full-time position within the ICT Team of Oasis, conveniently based at our Waterloo Hub in Central London.

 

The team’s function is to provide proactive support for staff, pupil and external customers on all aspects of IT infrastructure, including networking, server, desktop & laptop hardware and software. The 2^nd line Support Technician provides 2^nd Line hardware and software support on calls that have been escalated from other lines of service as well as supporting and configuring key line of business applications including service desk software, financial software, VLE and internet filtering applications.

 

The post holder will have a strong IT technical background, possess knowledge of, or experience using a service software package or working to an SLA and have an enthusiastic approach to customer service. Sound problem analysis and problem solving skills are also essential. Experience of working in an Education environment is desirable, but not essential.

 

This is an exciting opportunity to be part of a National IT Team which has recently invested significantly in IT systems. As part of the package, Oasis offers:

• An excellent Professional Development (CPD) Programme using industry certified accreditation e.g. Microsoft Certified professional , COMPTIA etc
  
• An opportunity to work with new technology e.g. HP Servers, Cisco networking et
  
• A final salary pension scheme with a Local Government pension provider
  
• A generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after two years (plus 8 Bank Holidays)
  

 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

 

If you are interested in this position, please send your CV to [email protected] . This should be returned by 9:00am on Wednesday 9^th October 2013.

Interviews will take place in London on 14^th or 15^th October 2013.

 

Please highlight any questions to Yaaba Erzuah, HR Officer (020 7921 4261)

 

Oasis supports Equal Opportunities Employment. Reg Charity No. 1109288

Oasis Community Learning is a company limited by Guarantee registered in England and Wales no. 5398529. Oasis Community Learning is an exempt charity under the terms of the Charities Act 1993 and 2006

Edited September 24, 2013 by Dos_Box
Approved

[Nixon77]

In regards to a "strong IT technical background", Does this relate to servers, networking or computers. Or all?

[OCLRecruitment]

Hi Nixon77, The focus of the role is primarily Windows server 2008R2 administration as well as managing associated hardware and software technologies such as SQL server, Cisco, HP SANs, etc. Thanks!