FishCustard Posted August 7, 2013 Posted August 7, 2013 (edited) My 'commandments' where suppliers are concerned. Somewhat tongue-in-cheek but still relevant. Most of them have already been covered to be honest, but meh. + Thou shalt not make cold calls. Ever. Particularly if I can tell you're just reading a script; lest you put yourself at risk of light sarcastic jibes and addition to my 'meh' list. + Thou shalt not make calls along the lines of 'you ordered from us in 1995, anything else you need?'. See above. + Thou shalt not send marketing bumf, particularly not several copies of practically the same material. Such matter will find its home in the round file. + Thou shalt not send 'latest deals'/'recent releases' emails. They shall be directed to /dev/null. + Thou shalt respond in a timely manner to quote requests. Emailing me three weeks later and getting annoyed at the fact you weren't considered is heresy. + Thou shalt not lie to me about delivery times, dates or feasibility. If I ask for something impossible, tell me so at the start, rather than three weeks in. And just because this actually happened once: + Thou shalt not try to convince me that outdated technology is better than the latest version in order to offload a load of old stuff you have sitting around. This shall earn you a place in the Ninth Circle of Supplier Hell. No, Windows Server 2003 is not 'better hardened against threats' than 2008 R2, nor does it 'work better with Windows XP'. Whut? (2008 R2 was the latest version at the time) Edited August 7, 2013 by FishCustard
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