Game just gave me £20 worth of the wrong vouchers :doh:

[LosOjos]

Has anyone else been in this situation and if so, how did it go?

 

I went in to Game on the way home from work, traded in a couple of games and asked for £20 worth of Steam vouchers. Upon entering the code, I find it's invalid. Probably because it's a £20 PSN voucher!

 

Now they say they don't give refunds on vouchers but the way I see it, this is their f'k up. I haven't used the codes so presumably there's some way they can verify that and resell or void them.

 

I'm expecting them to turn round and say "no refunds," at which point I think the years of anger management as a teenager may all go down the drain.

 

Am I covered by any consumer rights here?

[twin--turbo]

Just go in, say that you tried the code on steam and it says it's invalid.

 

They may have a no refund policy , but they can't refuse to exchange it for a working item.

 

Rob

[LosOjos]

Man I hope so...

[Rneale]

I had that before- after a debate for a few minutes they gave me the correct vouchers, and I passed on the ones I didn't want to a friend... did you get yours sorted?

[JJonas]

They sold you vouchers for Steam, they dont work on Steam therefore they are not fit for purpose you are entitled to a replacement or a refund

[LosOjos]

Thankfully they sorted it no argument, however they didn't check that I hadn't used the PSN code. Had I been less honest I could have made myself £20 there!