Sims Emerge Missing Days

[gavins38]

One school I work at has deployed Groupcall's Emerge software on their server and iPads. They are having a problem taking registers though as sometimes, completely at random, the current day will not be available in the registration list. They will be able to see the previous day and the next day but not the current day. This was temporarily worked around by forcing a resync between the app and the server, however this workaround now seems to have stopped working. I'm pretty sure that the app should automatically syncronise with the server every day so I don't know why sometimes it isn't. I've tried to speak to the technical team at groupcall but they seem as perplexed as I am and they obviously don't have any remote access to the ipads in the school to further investigate.

 

Has anyone encountered this problem or can anyone think of anything I might try to resolve this problem? I'm guessing the whole setup works fine in other schools and there must be some configuration error in this school. This is the first school I've set this up in so don't have much experience to draw on in this instance.

[zag]

Works fine here, their support should be able to fix something like that though. The system creates lots of detailed logs on the server.

[gavins38]

They should be able to but when I spoke to them on the phone I got the usual "oh, that is strange" comment and it just doesn't really inspire confidence! I'm going to try to get hold of an ipad and their tech on the phone at the same time and maybe we can get somewhere.

[Dos_Box]

Moving to correct forum.