[sims] Problem printing cheques from FMS part of SIMS

[speckytecky]

We have a Samsung CLP-680ND set up for the Admin staff to print to. However, it's refusing to populate pre printed bank cheque runs currently. Capita helpdesk suggested first this was a known problem with a need to close background programmes; that made no difference and they promised faithfully to get back to our Bursar yesterday with a resolution. No joy.

 

Rang them again this morning again receiving a promise of a return call within the hour. Here we are two and a half hours later no return call - Grr!

[speckytecky]

Umh, 30 viewings and no replies - bit like my house which has been on the market for about a year now!

 

Not a problem anyone else is having then by the looks of it which probably points toward it being an issue with the CLP 680 methinks? But What??

Edited April 23, 2013 by speckytecky

[vikpaw]

It's always worth a change of driver to i think PCL5 used to be the one ...?

Or just change to a different printer on the network if you can to help troubleshoot.