Commendable Software Support - Greygum Software

[SYNACK]

Given the usual lack of quality support of any kind from many educational software vendors I thought that this experience, being so different deserved to be highlighted.

 

Having moved most stations at one school to 64 bit Windows 7 at one of the schools I got a helpdesk not saying that a certain application "PM Red" would not work and it said it was incompatible. Further investigation reveiled that it did not even show the icon and complained about Win32/64 bit compatibility. Horrified I looked into it further and found that the software was designed to run on Windows 3.1 back in 1997.

 

I was certain that all hope was lost but decided to check the vendors website for some contact details just incase. I found this page:

Windows 7 Compatibility

 

leading to this:

 

PM Storybooks Upgrade for Windows 7

 

Long story short, after 15 years the software has still been updated to work on the latest version of Windows, they even handle UNC paths without a hassle. I am totally impressed and only wish that more software developers were anywhere near as responsive.

Edited April 24, 2012 by SYNACK