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So i am aware that clarion have their own CRM which does the following: 1. Caller Preview- Displays the parent/student name so you know who is calling before you answer 2. Screen Popping – Once you do answer, it will open the MIS on the parent/student record automatically. 3. Click-To-Dial functionality - No more memorising phone numbers and no more misdialling. Simply find your contact and call straight from your MIS. But are there any other alternative solutions out there? Has anyone attempted to do their own

Hi all, I am looking at migrating our small MAT (2 schools) to a VOIP phone system. (I know I should have already haha!) I will be using a 3rd party MSP to host everything in 3cx, and each schools SBC will be built into the handsets. So this irons out any need for on-prem hosting etc. My main question is regarding SIP trunks and channels. I believe I know how this works, but please correct me if I am wrong.... 4sc license (between both schools) 1 SIP trunk with 4 channels for the larger school, and 2 for the smaller schools. If my knowledge is correct, the school will have the capability to have 6 concurrent calls between them? however, because they are on a 4sc license, they will be limited to 4 calls between them. This is what the MSP said anyway. He did mention, that if 4 calls is to little, you could upgrade to a 8sc license which will allow them to utilise the 6 channels, (6 concurrent calls) and then there is room to add two more channels to the sip trunk for them to be able to have 8 calls between them. Is this correct? Sorry if this post makes no sense! just wanted to confirm that this information is accurate. TIA.

Does anyone here use Spitfire with 3cx, I've got a trial with them and followed the trunk setup in their guide but I'm still having difficulty dialing out correctly, I can get outbound to mobiles if I dial the full international number eg 0044etc. Inbound is fine, all calls are actually getting out over the trunk as I get the recorded message from Spitfire saying this number is not registered on the spitfire network. As it stands there's no number transforms or anything, it's had me stumped all day Friday. I do have a support call open with them so I'm sure they'll fix but just wondered if any edugeekers new what I could be missing! Thanks Simon

My 2 sites have Smoothwall connected VPN to join our domain and networks Site 1 on the subnet where my 3CX PBX is hosted the portal picks up provisioning phones no problem. Site 2 I have to connect DHCP reserve the handsets IP address, then add option 66 to point to the unique handsets provisioning URL, plus add the mac address to 3CX prior - it's a long winded way round of doing it in comparison to site 1, but it at least works. Can anyone offer advice on how to get 3CX to detect handsets on my site 2 for provisioning? I can't setup a SBC for site 2 as there are over 120 handsets which is pushing the boundaries of SBC