For the past month, we've had emails that have been sent to parents' emails, either going into their junk, or worse still, not being received by them at all.
I've tried speaking with Arbor directly, but as we buy our Arbor support through our Local Authority, they advise that I use them as a conduit. The problem there is, that our LA are very slow at replying to helpdesk messages.
To make our position clear, I'll explain what I've implemented on our end. It may be that I've not done something correctly, I don't think I have but I'm open to the possibility.
We purchase our domain through Google via enom.
The values I added from Arbor are so:
[TABLE=width: 500]
[TR]
[TD]out._domainkey[/TD]
[TD]out.domainkey.u189***.wl225.sendgrid.net. [/TD]
[TD]CNAME[/TD]
[/TR]
[TR]
[TD]out2._domainkey[/TD]
[TD]out2.domainkey.u189***.wl225.sendgrid.net.[/TD]
[TD]CNAME[/TD]
[/TR]
[TR]
[TD]em5225[/TD]
[TD]u189***.wl225.sendgrid.net.[/TD]
[TD]CNAME[/TD]
[/TR]
[/TABLE]
the dots at the end of the addresses (net.) were not in the documentation, nor were entered by me, but were appended after hitting the save button.
I amended our SPF record from
[TABLE=width: 500]
[TR]
[TD]v=spf1 include:_spf.google.com ~all[/TD]
[/TR]
[/TABLE]
to
[TABLE=width: 500]
[TR]
[TD]v=spf1 include:_spf.google.com include:arbor-education.com ~all[/TD]
[/TR]
[/TABLE]
Now, I tried following the instructions at this link but the address field within enom has a character limit.
The idea being to edit the SPF record so that it would look like this
[TABLE=width: 500]
[TR]
[TD]v=spf1 include:_spf.google.com ip4:167.89.0.0/17 ip4:208.117.48.0/20 ip4:50.31.32.0/19 ip4:198.37.144.0/20 ip4:198.21.0.0/21 ip4:192.254.112.0/20 ip4:168.245.0.0/17 ip4:149.72.0.0/16 ip4:223.165.113.0/24 ip4:223.165.115.0/24 ip4:223.165.118.0/23 ip4:223.165.120.0/23 ~all[/TD]
[/TR]
[/TABLE]
However, when attempting to include all this information, the count is hit at
[TABLE=width: 500]
[TR]
[TD]v=spf1 include:_spf.google.com ip4:167.89.0.0/17 ip4:208.117.48.0/20 ip4:50.31.32.0/19 ip4:198.37.144.0/20 ip4:198.21.0.0/21 ip4:192.254.112.0/20 ip4:168.245.0.0/17 ip4:149.72.0.0/16 ip4:223.165.113.0/24 ip4:223.165.115.0/24 ip4:223.165.118.0/23 ip4:223.16[/TD]
[/TR]
[/TABLE]
So I'm a little stuck on how to proceed.
With the SPF record
[TABLE=width: 500]
[TR]
[TD]v=spf1 include:_spf.google.com include:arbor-education.com ~all[/TD]
[/TR]
[/TABLE]
and checking using Google's MX Toolbox, the verification that used to have no errors, now contains these:
The domain's SPF record could not be resolved within 10 DNS queries.
and
The SPF string can not be parsed, do you have any typos in it?
Decision permanent error in processing
Explanation SPF Permanent Error: Too many DNS lookups
Record v=spf1 include:_spf.google.com include:arbor-education.com ~all
Any help would be appreciated.