Demerton

We have done this as part of normal keeping procedure, our doc storage is approx 2GB It would for me now on all machines, but not the admin users - reset CC4 profile, removed appdata folders and cleared cached profiles in all instances. SIMS are now closing the call, indicating they don't know how to fix it... or what is wrong..... RM have stated that there are no issues, as expected, SIMS are saying the same. Works on my CC4 PC and also a vanilla PC under my login, juts no one else. I will keep testing is suppose.

Windows 10 version 1809 on my machine versions of 1709 and 1803 on others

That has been what we have had to every time, just checking the message was related to that. I have emailed our support team...... again, let's see if they come back with anything remotely useful.

The other message we get when we try and reload the report is this: Unable to download base template file I take it that this is the issue then? or is this just a standard message for when the report crashes?

you wouldn't happen to have the file and or the patch number? Thanks Dan

Add-ins listed in image below

We are using Kyocera printers and Print drivers are not universal Tried to delete the two folders as stated, no change, issue persists Is there a possibility that the issue lies in the report itself and can the individual report be recreated? or is it the template that is corrupt?

Hi David, Yes as we are an RM school, I have tried profile resets through the RMMC. I will try the vbs method now and update the thread. Cheers Dan

All PCs / Workstations are affected

when printing as a simple template, no headers, footers or text, just the table, the same issue occurs.

Hi There, I can preview and the upload works fine. When i select export, there are no issues either, however printing xml files in bulk is an issue too The issue lies only when print report is selected, the first report prints and then SIMS crashes, all reports generate fine, just will not print Please advise, Regards Dan

Hi All, I am having and have had the issue below for several months now. When we open sims and run an individual report, we can get to the stage whereby we print them off, but when printing more than one off at a time, SIMS crashes. I have checked printer spoolers, drivers, system services, sfc scans (suggested by capita), updating SIMS, hundreds of patches it seems by this point..... We are an RM school and havent encountered any issues with SIMS before version 7.184.0 updated in October last year..... but Capita maintain its not a SIMS issue..... Capita have been looking at this for ages now and cannot fix the issue, Has anyone had this issue and can someone help? event log shows two events at crashing: Application error: Faulting application name: Pulsar.exe, version: 7.186.31.0, time stamp: 0x5c8f958fFaulting module name: KERNELBASE.dll, version: 10.0.16299.820, time stamp: 0x917adac5Exception code: 0xe0434352Fault offset: 0x001045a2Faulting process ID: 0x3410Faulting application start time: 0x01d4eea23392ce53Faulting application path: C:\Program Files\SIMS\SIMS .net\Pulsar.exeFaulting module path: C:\Windows\System32\KERNELBASE.dllReport ID: 5896a3e5-41a8-487f-b6b5-23e89de9c9e9Faulting package full name: Faulting package-relative application ID: .Net runtime error: Application: Pulsar.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.Runtime.InteropServices.COMException at System.RuntimeType.InvokeDispMethod(System.String, System.Reflection.BindingFlags, System.Object, System.Object[], Boolean[], Int32, System.String[]) at System.RuntimeType.InvokeMember(System.String, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object, System.Object[], System.Reflection.ParameterModifier[], System.Globalization.CultureInfo, System.String[]) at SIMS.Processes.ExternalApplication.doPrintingForMSWord(System.Collections.ArrayList) at SIMS.Processes.ExternalApplication.doPrintingForMicrosoft(System.String[]) at SIMS.Processes.ExternalApplication.PrintDocuments(System.String[]) at SIMS.UserInterfaces.ASMDlgGenerateReport.processThread() at System.Threading.ThreadHelper.ThreadStart_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart() Regards Daniel