Has anyone worked on a helpdesk which is situated in an open access (for both staff and students, but mainly students) IT suite?
Currently their are 3 of us situated behind front facing desks supporting users (both staff and students) inperson, via telephone and helpdesk whilst monitoring the students behaviour and usage of the IT suite, as well as issuing new photo IDs.
NO other staff basesed in the room and our IT managers office is across the college.
We have recently moved rooms to increase the amount of PC's within the suite (24>36) now situsated next to the college canteen. We are now finding the managing of students is taking up more time and impacting on our work... SLTs answer... call a duty staff member or, wait for it.. Lets put more PC's in the room and remove the 2 tables which students use to work on their own devices!
Any thoughts or suggestions???
