RAK_ITAV

It would be very difficult to physically peel off part of the infrared strip! Just taking everything into account, have you tried using the board with the classroom lights switched off? Certain lights can produce infrared interference. Another thing to try is running a diagnostics report to see if any of the cameras have failed (Although the fact that you say the boards haven't really worked properly since day 1 leads me to believe that it's something to do with the environment as opposed to the physical hardware). Right click on the smart icon in your icon tray and load up Smart settings. Go to the 'about software' section and select tools, diagnostics. You should see a menu up the top labelled report. Go to local, view. This will load up a report and should give you a 'Pass' or 'Fail' for each camera on the board in question and should give you some indication of whether you're dealing with hardware defect or not.

Thanks for the update! I did notice ver 3.2.2006 earlier this week and have since been checking to make sure that it has been deployed site wide (some of our screens, although set to auto update, still refuse to automatically update!). I also noticed in the settings for screenshare you can now disable the specific protocols individually - most of our rooms strictly use Apple devices which has allowed me to disable the other two protocols. This seems to make the remaining one far more stable. The re-positioning of the 'Reset Screenshare' button to the app homepage is a welcomed change too. Overall, an important update which fingers crossed will generally improve mobile device interaction! Teachers and Pupils are off for Easter break at the moment so I'll find out in 2 weeks!

According to the PLC-XU83 User manual, the projector is overheating - Usually caused by excessive build up of dust! Remove, lamp, filters and give it a good clean with compressed air. A lot of our old Sanyos died this way! Isn't that model over 10 years old now?

Thanks for your response! We're using a variety of devices but predominantly iPads and Surfaces. It's becoming more of an issue as our IT committee are pushing more and more towards byod - we've decided that because of this Screen Share issue, we're not ready. Interesting point about 2.4 vs 5ghz connection. I will definitely feed this info back to our network manager to see if that can help. We are predominantly 5ghz now but still have some ap's with 2.4 connection so that could well be causing a problem. The issues we are experiencing are consistent with pretty much any device, whether that be a Surface, iPad, iPhone or from a Chrome browser which certainly points towards the network, or to the hardware itself. It seems that using the 'reset' option in the AM40 settings, under the screenshare option enables the connection to work fine for a short time, to which it eventually deteriorates over time - I can't tell our staff to constantly be doing this though, it's one of those features that should 'just work'. I'll report back when we explore forcing 5ghz!

Hi There, We currently have 50 SMART board screens installed around our school site and we are currently facing issues with the reliability of the Screen Share application that's built into the AM30 / AM40 Android modules. To be straight with you, the Screen Share function has NEVER worked reliably (This has been occurring ever since we had our first 6000 series installed a couple years back) - Some devices won't be able to connect at all (regardless of the device's OS), some will but have massive lag making the experience completely unusable, devices will randomly disconnect and then won't be able to reconnect until the board is reset, and of course on some days specific classrooms will work absolutely fine. It has got to the point where our teaching staff refuse to use the application and are demanding Apple TVs which we really don't want to have to invest in! So far support from Smart has involved links to their knowledge base which hasn't helped at all. I've checked all of the required open ports with our Network Manager, and white listed all of the recommended URLs in Smart's setup guide. We have also checked WIFI coverage in problematic rooms but most of them have their own dedicated AP! I can't find any other articles or forums regarding the reliability of the app so beginning to think it's just us! Does the Screen Share function actually work? Are any organisations able to use it reliably? Am I missing a key part of the setup? Any reply would be greatly appreciated. Many thanks, Rob