PaulCooperSDC

IT Services at South Devon College is undergoing a restructure to align itself to the college's new Digital Strategy, and reinforce ITIL-based processes especially around a new customer-focused Service Desk. This has resulted in a number of new roles which represent an excellent opportunity to join a team and help define its new processes and shape its success over the coming years. These roles will report directly to me. Alongside relevant experience and a strong skillset, what is essential for these roles is a proactive and collaborative approach, agile thinking and a real drive to always be thinking “is there a better way of doing this”. I am looking for: Service Desk Manager Grade BS10 £30,125 – £32,429 This role will lead, manage and develop the Helpdesk team of First- and Second-line analysts to ensure that customer expectations around IT Service provision and responsiveness are set realistically, then met or exceeded. It is a new role with a strong emphasis on ‘Customer First’ and gives a fantastic opportunity to shape the service, its toolset and processes as it evolves. Experience of working in a similar role within an ITIL framework is essential, along with at least an ITIL v3 Foundation certificate. You will need to be a strong advocate and facilitator for development of ITIL-based processes across the IT Services team, ensuring appropriate balance of process against productivity for the College. This is a senior role within IT Services, so very strong communications skills and a good knowledge of all technical disciplines of a modern IT function will be required, these will be especially crucial when coordinating the resolution of complex issues with interconnected elements covering a mix of in-house and third party support whilst ensuring all stakeholders are kept up to date. Alongside normal Service desk roles this will also own the Change Management process within the team. Lead – Core Services Grade BS8 £23,520 – £26,006 This is an excellent opportunity to help define the service and monitoring and lead other team members in understanding the technologies and troubleshooting. The college is extending its use of 365, this coupled with a general ‘Cloud First’ approach to new or replacement systems will require skills around maintaining an monitoring email systems, web and email filtering, Active Directory, and secure and robust authentication connectors between onsite and Cloud services using ADFS, Azure AD and Shibboleth. In this role you will be the authoritative source for all these areas and expected to lead in future developments and streamlining. Lead – Platforms and Storage Grade BS8 £23,520 – £26,006 This new role will own the standardisation and evolution of the college’s servers and storage, focused on a migration to cloud-based services where possible and cost-effective. You will take ownership of reviewing and improving current monitoring processes, establishing best practices, and working with Security Analyst to ensure that the data held on these systems remains secure. Backups and recovery tests will also fall into the remit for this role. Current on-premise technologies include Hyper-V, VMware, and a mix of Dell and Fujitsu SANs. The new staff will initially be working remotely for all or part of the time due to the Covid-19 situation but there will be a need for occasional office visits with social distancing in place. Once this situation is over we'll be expecting staff to return to the office, although I will accommodate flexibility where staff may want to work remotely some of the time where this is possible. Please message me with any queries or questions, and I look forward to virtually meeting some of you for interviews! Paul Cooper Head of IT Services

Sorry to jump on this from a slightly different angle, but what are you thinking about regards deskside visits where social distancing may be difficult? Gloves/mask or just try to avoid the risk at all or getting too close to sort someone's IT problem? I'm looking at what I need to do to keep staff & learners as safe as practically achievable without full hazmat suits and a decomtamination station in the car park!

Hi all, I am looking for 3 x System Developers and 1 x Information Security Analysts for a 12 month fixed-term contract starting June/July. (Those dates apply even if we're still remote working then, we're using SharePoint and Teams as our main communication and data sharing tools) These are ideal for degree students looking for a placement year, or recent graduates looking to deploy their training and develop their skills further. I've been running the Developer program for two years with some excellent staff coming through, bringing great results for the college and the Security role is brand new for this year. The closing date for both applications is May 18th Developer (link to full details is here) The successful candidates will have two main areas of focus:Using Microsoft 365 tools including Power Apps and Power Automate to extend the use of Microsoft Teams and SharePoint to enable more agile and flexible working for staff and learners. Designing and maintaining reports/dashboards using data from a number of sources (mainly Microsoft SQL and Tribal EBS) and Power BI. You will use and develop skills in: Software design Database languages and structure Web technologies Programming Project management You will be exposed to and develop skills and experience in the use of ASP, C#, HTML, SQL Server including SSRS, SSIS, SSAS, Powershell and Visual Basic. You will also use various tools to include Microsoft Visual Studio, SharePoint, Microsoft Power BI, Microsoft Flow and Microsoft PowerApps. Security Analyst (link to full details is here): This is a brand new role which comes at a very interesting time as we are implementing our Digital Transformation Strategy, making much more use of the M365 estate and progressing from Cyber Essentials. One of the key areas this role will cover is bringing current thoughts and best practices to the team, and helping us work through requirements and implementation that will allow us to make better use of the 365 Security and Compliance toolset along with cloud protection, Microsoft InTune for endpoint and generally helping us raise our game. You don't need to be an existing expert in the toolsets, the core requirement is security best practices, threat vector awareness and evolving cyber security needs. Key aspects of the role are Communicate current and evolving threats, mechanisms and attack vectors to all IT Services staff, advising on risk and mitigation options. Review current security tools and processes and make recommendations for improvement. Collaborate with other members of the IT Services team, and external partners, to deliver IT Projects with a primary objective of ‘Security by Design’. If you're interested please apply through the college website using the links above, and if you know of someone who would be a good candidate for these roles please forward this on! If you have any questions about the role please pm me, email or use the contact details on the college website https://www.southdevon.ac.uk/ Thanks Paul Cooper Head of IT Services at South Devon College

That's what we've done and the SLC are looking into it. In the meantime we're going through our message queue daily, filtering on the AWS domain and looking for any SLC emails that are blocked, reviewing 'just in case' then releasing. Bit of a pain and not really sustainable but it is what it is.

Hi all, We've just come across an issue where SLC are sending some of their emails through a service that uses randomised AWS email addresses eg 01020171826d09a-b818401e-1aed-42b3-b543-d6c8925eac7e-000000@eu-west-1.amazonses.com Some of these are getting blocked by our email filter. These emails are tied into providing logins for college staff to access the SLC's HE portal. I'm really against whitelisting the whole domain, and I don't want to have to manually dredge through all emails from eu-west-1.amazonses.com to find the relevant emails. What are you doing to mitigate this? Thanks Paul

Re-advertisement, I still have the role available. I'm looking for someone to join my web development & support team within IT Services at South Devon College. This is a full time role (37 hours per week/52 weeks per year) This role suits someone with some experience of creating and maintaining web sites, and requires knowledge of HTML5, CSS, C# and/or PHP, and an understanding of LINUX and Microsoft operating systems. Needless to say, the role also requires strong problem-solving skills alongside excellent customer service. We're as much about finding the right person as attracting someone with the right skills, and training will be provided to plug any skills gaps, if the right person doesn't quite tick all the technology boxes. Please see our website https://www.southdevon.ac.uk/jobs The job details including job description are here. Closing Date: Midnight, Sunday 10th March 2019 Interview Date: Friday 15th March 2019 Please pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper Head of IT Services South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ

I'm looking for someone to join my web development & support team within IT Services at South Devon College. This is a full time role (37 hours per week/52 weeks per year) This role suits someone with some experience of creating and maintaining web sites, and requires knowledge of HTML5, CSS, C# and/or PHP, and an understanding of LINUX and Microsoft operating systems. Needless to say, the role also requires strong problem-solving skills alongside excellent customer service. We're as much about finding the right person as attracting someone with the right skills, and training will be provided to plug any skills gaps, if the right person doesn't quite tick all the technology boxes. Please see our website https://www.southdevon.ac.uk/jobs The job details including job description are here. Closing Date: Midnight, Monday 11th February 2019 Interview Date: Tuesday 19th February 2019 Please pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper Head of IT Services South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ

I'm looking for someone to join my web development & support team within IT Services at South Devon College. This is a full time role (37 hours per week/52 weeks per year) This role suits someone with some experience of creating and maintaining web sites, and requires knowledge of HTML5, CSS, C# and/or PHP, and an understanding of LINUX and Microsoft operating systems. Needless to say, the role also requires strong problem-solving skills alongside excellent customer service. Please see our website https://www.southdevon.ac.uk/jobs The job details including jd are here. Closing Date: Midnight, Monday 3rd December 2018 Interview Date: Monday 10th December Please ask or pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper Head of IT Services South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ

I'm looking for a Helpdesk Assistant to join the IT Services team at South Devon College. This is a junior role within the team, full time (37 hours per week/52 weeks per year) This role ideally suits someone at the start of their IT career who has some basic IT knowledge, a desire to learn and good customer service skills. You will need English, Maths and IT at level 2 or above, alongside prior experience in a customer service role (which doesn't need to be IT related). For full details see our website https://www.southdevon.ac.uk/jobs The job description is here. Closing Date: Midnight, Monday 29th October 2018 Interview Date: Tuesday 6th November 2018 Please ask or pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper Head of IT Services South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ

Following a successful recruitment from my previous advert, I am now looking to boost the support operation with an additional second line support engineer to join the team at South Devon College This is a full-time 52 week appointment. I’m looking for an all-rounder, with an emphasis on network experience but experience with other technologies is a must, including AD management, Windows server & workstation config, builds and troubleshooting. The network is mostly Cisco, with ASA firewalls and Sophos web filter. If you have experience with SCCM Windows & Linux server builds, Sophos UTM,Meraki MDM, and Mac deployments then that's even better. For full details click here Closing date for applications is Midnight, Monday 24th September 2018 with interviews on Tuesday 2nd October 2018. Please ask or pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper Head of IT Services South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ South Devon College is the third largest employer in Torbay and covers education from 14 years at our High School through to adult education. Checkout our Twitter Feed for the latest news, or visit our website

It's a few months on, but I'm also considering these. Has anyone else tried them or at least had a serious look at them, and if so what did you think? Thanks Paul

I wasn't able to recruit last time, so I've revised the job specs a little to move SCCM from a must-have to a nice-to-have. This is a full-time 52 week second line support role in South Devon College's IT Services growing team. I’m looking for an all-rounder, with an emphasis on strong desktop skills alongside AD, Windows server & workstation config, builds and troubleshooting, and some experience of switch configs If you have experience with SCCM Windows & Linux server builds, Sophos UTM,Meraki MDM, and Mac deployments then that's even better. For full details click here Closing date for applications is midnight Thursday 19th July and interviews will be on Wednesday July 25th. Please ask or pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper IT and Print Services Manager South Devon College Vantage Point, Long Road, Paignton[/color] TQ4 7EJ South Devon College is the third largest employer in Torbay and coverseducation from 14 years at our High School through to adult education. Checkout our Twitter Feed forthe latest news, or visit our website

This is a full-time 52 week second line support role in South Devon College's IT Services team of 16 (and growing). Good SCCM 2012 skills are essential and I'm also looking for experience across a number of technologies including network switch management and of course AD If you also have experience with Windows & Linux server builds, Sophos UTM, Apple/MDM, pc and Mac deployments then that's even better. For full details click here Closing date for applications is midnight Monday 25th June and interviews will be on Monday July 2nd. Please pm me if you want any more info. SDC has a number of benefits including 25 days Holiday plus up to 5 College closure days, Paid Bank Holidays, On Site Nursery (Mama Bears), Nursery Voucher Scheme, Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Thanks Paul Cooper IT and Print Services Manager South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ South Devon College is the third largest employer in Torbay and covers education from 14 years at our High School through to adult education. Check out our Twitter Feed for the latest news, or visit our website

Edit: title change to reflect the role, rather than its "Coordinator - Systems Support" tag which isn't very clear. Apologies for any confusion. This is a full-time 52 week second line support role in South Devon College's IT Services team of 16 (and growing). The role will cover a range of disciplines, including firewalls, filters, and wired/wireless networking. Good SCCM 2012 or equivalent skills are essential. For full details click here to go to our recruitment portal Interviews will be on Thursday June 7th. Please contact the college through the jobs portal 'contact us' button if you want any specific information, or pm me directly. Thanks Paul Cooper IT and Print Services Manager South Devon College Vantage Point, Long Road, Paignton TQ4 7EJ South Devon College is the third largest employer in Torbay and covers education from 14 years at our High School through to adult education. Check out our Twitter Feed for the latest news, or visit our website