Hi all,
Apologies if these questions have been asked before, I did have a search but didn't find the answers I need.
We are just setting up the parent app lite in our school and all the pupils and their parents appear on the web portal, but they do not have an email address listed despite it being on SIMS. When I view a parents contact details I have noticed that the email they have listed is not set as their main or primary, is this stopping them from being pulled through? If that is the case, what is the easiest way to change this on all the pupils in the school?
How often is the data refreshed on the app, we are hosted by the LA so have no control over SIMS Service Manager so wondered if there was a standard refresh time?
Thanks!