smazzy

Is anyone having sync problems with OneDrive client app and SharePoint/Teams shared libraries? Anytime any user edits a file from a shared library the sync client gets stuck 'processing changes'. The editted file does sync back to the online Team/SharePoint, can be opened online and changes visible. Users OneDrive never goes back to 'up to date'. Only full proof resolution has been to delete users local profile on PCs affected until the next time they edit a shared Teams file or create a new file. Currently using OneDrive client app 21.160.0808.0002 on Windows 10 20H2.

For us, we've eventually tracked the cause down to an invalid folder redirect in GPO > User > Preferences > Windows Settings > Registry. We are redirecting the Camera Roll via registry key, and this was set to a location the users couldn't access or no longer existed. No errors for this were being shown in the event logs and folder redirection was all showing successful, so we weren't getting any clues as to what the problem was. Why an errant folder redirect would break folder renaming across the board is anyone's guess!