Harrap ICT provides high quality support to primary schools across Hampshire. The majority of our work is done on-site at the schools but we also provide remote assistance over the phone or via the Internet.
Job Description
The company is expanding and has a vacancy for a bright experienced IT Technician. We are looking for an intelligent and self-motivated individual to work with the support teams ensuring that all customers receive a high quality, reliable and secure service.
Essential attributes for a successful candidate:
A desire to impress colleagues and customers
Using initiative to deliver impressive results
Eagerness to learn and develop tech skills
Flexibility, team spirit and adaptability
Excellent communication skills
Friendly, confident, smart and personable
Enthusiastic, tenacious and hard working
You must thrive on a challenge and have the experience and ability to work to deadlines.
The role involves working as part of a small team and as an individual to support school staff on routine and ad hoc visits including helping and advising on issues, repairing machines or troubleshooting faults.
The role primarily focuses on providing support and development for schools, there will be wide exposure to all activities undertaken by Harrap ICT including project/R&D based work.
The job will largely involve travelling directly from home to schools across Hampshire to provide support and development during their recurrent weekly or fortnightly visits. Plus regular visits to head office in Winchester. A full driving license is essential.
You will report to the Support and Operations Managers. Taking ownership of issues, tracking calls and communicating with customers and colleagues is the key to being successful in this role.
There will be opportunities for advancement for the right candidate.
Key Responsibilities
To provide 1st, 2nd line onsite and remote support; including telephone support
Managing and tracking support issues effectively and communicating progress to customers
Assist with and implement IT solutions (hardware and software)
Maximise and promote system utilisation by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and network topology.
Assist with software licensing to ensure legality
Undertake system monitoring, including disk space maintenance to ensure system integrity, and minimisation of down time
Undertake network cabling adjustments as and when requested to ensure all PC’s and peripheral devices are connected and accessible
Working with team members to meet deadlines
Using initiative to learn and be up to date with the latest technologies
Key Skills
Experience of IT in the education sector
IT hardware knowledge is desirable; experience of working with/ building computers
Some windows server experience is essential. This includes Active Directory, Group Policy, Powershell, Batch Files, Print Configuration and Management.
Networking experience is desirable as there will be exposure to cabling, switches and cabinets.
Other desirable technical experience: Apple Configurator/ OSX Server, Linux command line (mainly Ubuntu). School based hardware such as projectors and interactive panels.
You should also have:
A natural affinity for technology
A logical approach to troubleshooting problems
The ability to work independently and within a team environment
Additional Information
Salary range £23,000-£35,000 dependent on experience, pro rata for part time/term-time only. We will consider applicants looking for a full-time or part-time role and this can be based on all-year or term-time only.
Our standard week is 37.5 hours to fit around customer requirements, with 30 minutes of daily breaks. Travel is not included.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.
On that basis we require that applicants reveal all criminal convictions, cautions, reprimands and warnings, both spent and unspent. If you are successful with this application, any failure to disclose such information could result in dismissal or disciplinary action.
To apply please submit your CV and a covering letter to
[email protected]. Your covering letter should outline your skills and how they meet our needs.
There is no specific end date for applications. Applicants will be reviewed on a first come, first seen basis. If you do not hear from us, please assume your application has been unsuccessful on this occasion.
NO RECRUITMENT AGENCIES OR JOBS BOARDS PLEASE
www.harrap.it
**APPROVED**
