derykfoote

Hello harnzfrazer, Thank you for reaching out, we're always happy to help with issues like this. We test our site on all major browsers, including Microsoft Edge, and at the moment we aren't aware of any problems affecting access to the site from that browser in particular. What I would suggest is first making sure that you are using the most up-to-date version of Edge - you can do this by running Windows Update. Once you've ensure that you're up-to-date, if you find you're still having issues accessing Show My Homework, please send our support team a message at https://help.showmyhomework.co.uk/ContactUs - they will be best equipped to look into the details of your situation and recommend some troubleshooting steps to get you back up and running. Our support team is readily available even during the summer holidays, and right now our support queue is quite short so you should hear back very quickly! Kind regards, Deryk

Hello, My name is Deryk and I'm an Application Support Engineer at Show My Homework. The problem causing users to see blank pages when accessing our site has now been resolved. A bit of a post-mortem if you're interested: Whenever a user signs in to Show My Homework, their browser is assigned a unique session token that is used to identify them. For security reasons, this token expires after a given amount of time. Over the Easter holiday, a change was made to the site with an inadvertent side effect that prevented users with an expired session token from accessing Show My Homework as the token was not renewed correctly. The goal in asking affected users to clear their browser's local storage was to remove the expired token and effectively reset the authentication process. Coupled with the fact that the issue was intermittent and difficult to replicate locally as it requires the presence of an expired session token, it did unfortunately take us a while to identify the core problem. We offer our sincere apologies for the trouble caused. We're always working to improve our quality assurance processes and the pace at which we're able to identify and resolve issues like these when they do occur. Thank you for your patience while we worked to get this fixed. Please feel free to reach out if you have any questions or concerns! Best regards, Deryk