AndrewYoward

Hi Pete, I have had the guys check it here. It works here with SSL inspection on as well. If you need to log it, just send an email to [email protected] and we will be able to help you out further. You can also use our Live Chat function by clicking on the Help bubble at https://smoothwall.com/support/ Let me know if you need anything further.

Hi Robbie, I'm assuming this has been logged as a P1? If you want to PM me with your location details etc. I'll chase it through and see where we are with it. Regards, Andrew

Hi Everyone, Apologies for the amount of time you're having to spend listening to hold music. Of course this is not our usual level of service and we are sorry that your current experience of support is not where any of us want it to be. As Smoothwall is expanding in terms of customers and deployments, we obviously need to keep pace with that and expand the support department accordingly. We are currently recruiting but we are also having staff leave which compounds the issue. It's not always easy to find someone within your existing staff notice period and even if it were, the training would certainly not be complete. As I am the new Head of Service Support at Smoothwall (two months in), I am acutely aware of the pain at the moment and we are doing our best to solve the issues and get back to normal service. The customer experience is paramount for me and I ask for a little latitude while we transition through this period. Thanks, Andrew Yoward Head of Service Support Smoothwall