Hello,
Just migrated to 10.6 via a fresh install and moving our configs over (have also tried a fresh install and encountered the same issue), when any user on chrome and IE tries to access my files, they can see the drive mappings however when they click on them all they ever see is a series of loading dots moving back and forth, no content ever loads.
HAP is running on server 2012R2 with IIS 8.5, file shares are on a Server 2016 box. My Files was working in HAP 10.5
No error messages or notices are displayed, the event logs on the file server and web server do not appear (to me at least) to show any records other than the user logging into hap successfully. There is one entry im unsure on which ill post after the JSON but it doesnt seem to come up all the time.
in the console log of chrome i see
"(index):218 Uncaught TypeError: Cannot read property 'CreateDirs' of null at Object.success ((index):218) at j (jquery.min.js?10.6.1801.600:3) at Object.fireWith [as resolveWith] (jquery.min.js?10.6.1801.600:3) at x (jquery.min.js?10.6.1801.600:9) at XMLHttpRequest.b (jquery.min.js?10.6.1801.600:9)"
Doing a JSON debug using IE, I get the following.
https://domain.here/HAP/api/MyFiles/E/?1516342294805
result: []
https://domain.here/HAP/api/MyFiles/info/E/?1516342294807
result: {"Actions":0,"Contents":null,"DateAccessed":null,"DateCreated":null,"DateModified":null,"Extension":null,"Icon":"..\/images\/icons\/folder.png","Location":"E","Name":"eKey","Permissions":null,"Size":null,"Type":"File Folder"}
https://domain.here/HAP/api/test/?1516342313849
result: OK
The test api then repeats over and over.
Any suggestions on where to diagnose this one further?
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Event code: 4005 Event message: Forms authentication failed for the request. Reason: The ticket supplied has expired. Event time: 19/01/2018 16:38:41 Event time (UTC): 19/01/2018 06:08:41 Event ID: 37474dfb70424fb0b930c28f46d95a25 Event sequence: 391 Event occurrence: 1 Event detail code: 50202 Application information: Application domain: /LM/W3SVC/1/ROOT/HAP-1-131608153267033533 Trust level: Full Application Virtual Path: /HAP Application Path: C:\inetpub\wwwroot\HAP\ Machine name: WEB02 Process information: Process ID: 2548 Process name: w3wp.exe Account name: IIS APPPOOL\HAP Request information: Request URL: https://domain.here:443/HAP/api/js/start?/HAP/default.aspx=10.5.1014.1930 Request path: /HAP/api/js/start User host address: 101.101.101.101 User: Is authenticated: False Authentication Type: Thread account name: IIS APPPOOL\HAP Name to authenticate: Custom event details: