meddleuk

Thanks for your advice. I actually don't have any profiles stored on these iPads yet, I only wanted to do the most basic of tasks and install it as stock with a few apps before attempting to install my configuration profile.

Thanks for the reply. I have watched the setup process it AC2 when I install apps and it does indeed set a placeholder and then finally it actually transfers the apps. In fact Configurator downloads the apps prior to doing anything else. When the iPad has completed the process the Apps are not greyed out as if they are not properly installed. Indeed if I open an app for a split second I can see the app startup screen before it closes and gives me the error message. I could connect up manually to our wifi network. Once it has an internet connection the apps run without an issue, regardless of whether I open the app store or not

Hi, I hope someone can help me with Apple Configurator 2 and I would be grateful if anyone could take the time to read through my setup. I work in a School and previously managed a couple of carts of iPads with Apple Configurator 1. We had our own Apple ID which was used to download the apps (All free / none paid) from iTunes and then side load them into Configurator. Together with this I had a master profile which locked everything down and a master backup which was restored to multiple iPads at a time. Everything was working pretty smoothly until around a week ago when we discovered that Configurator was stuck in a refresh loop when we attached the iPads. There appeared to be no way to fix this issue so as soon as the iPad refreshed and installed the apps it would start all over again from the beginning before it could be disconnected. If I disabled the auto refresh option in configurator and asked it to manually refresh the iPads the refresh would only last seconds and would not delete any temporary data used by our students. As Configurator 1 is not longer available on the App Store I figured it may have been corrupted so I have since tried restoring the files using Time Machine however the problem has not been fixed. As an alternative I have tried 2 methods to get a workflow up and running. Both are also having issues and I would welcome any advice on something I may be doing wrong. Just Using iTunes Restore an iPad to factory state and install the apps through iTunes using our default Apple ID. Backup this iPad with restrictions set as a master file and then attach other iPads and restore from them from this backup. This worked for a couple of iPads without any issues however some of them failed to install the apps and other displayed some of the apps but they were greyed out and could not be run. Using Configurator 2 After countless failures and errors I decided to follow advice in other threads and I have created a vpp account rather than use our original Apple ID. This now appears to be linked to Configurator 2 and I can see the free apps that I’ve bought on the education store. Before trying to replicate what we used to have with profiles and restrictions I thought I would just simply try and install a couple of apps either with or without a blueprint. I have tried this in a supervised and unsupervised state. On both occasions the apps are transferred onto the iPads however when I try and run either of them I am met an error message stating “Unable to Verify App” - A connection to the App Store is required for the first launch of “APP NAME” on this iPad. Now if I connect to the WiFi with these iPads the apps then start up and I don’t need to do anything in the App Store or even open the App Store account. Am I missing a step here? The workaround doesn’t really work for us because on several occasions we are delivering the iPads to rooms where we cannot get a Wifi connection, we just need them to work offline. Any help of advice would be greatly appreciated.