We have a computer that keeps getting stuck on “starting windows” screen and sometimes the blue HP screen, the computer is currently windows 8.1, it was XP, then windows 7. A few weeks after windows 7 was put on this problem occurred.
So far I have tried: re-imaging windows 7, replacing the hard drive, replacing the ram, replacing the CMOS battery, re-imaging windows 8.1, doing start-up repair many times.
The computer still sticks on both windows 7 and windows 8.1 starting windows screen.
What else could be tried?
Thanks, Megan
