James-iCT4

Ooooh good point. And worth noting 'redundancy isn't backup'...that trips a lot of schools up!

I'd add to always try and find out the reasons behind a request/problem - it sounds obvious but sometimes users can ask for a fix for symptom, not the resolution of a problem. Sometimes if you take a few steps back, you can make a big impact by asking the right questions. This is a real skill though as if you approach it wrong, you will put certain users' noses out of joint. It's about being approachable and knowledgeable, without jumping to conclusions - you'll make mistakes down the line, a lot comes with experience but you're off to a good start asking here! I'd also suggest documenting - it doesn't have to be a lengthy tome each time you change a users' password, but if you can get into the habit of noting any changes you make and writing troubleshooting tips for users and other ICT staff then you'll reap the benefits in the long term. Lastly the single most important thing? Remember you're in a school (assuming you are). Teaching and Learning and the students come first, try to contextualize what you do - it's a tricky thing to argue against if someone asks you why you made a certain decision!

Senior ICT Support Engineer (Gloucestershire) Salary £20-24,000 dependent on experience. The Post Due to continued expansion, iCT4 Limited seek a proactive Senior ICT Support Engineer to join their team of dedicated professionals to provide on-site support to schools in Gloucestershire and surrounding areas. The Company iCT4 work with schools, charities and businesses across the UK, aiming to deliver consistently world-class levels of support. Our team of highly experienced engineers is committed to improving ICT in education, ensuring that systems are safe, secure and reliable. iCT4 are a one-stop shop for schools’ ICT needs and are proud to be the ‘go to’ people within our schools for anything technology-related. Objectives · Provide proactive support to our customers at all times, always considering the educational context of your decisions. · Maintain positive relationships with all key personnel and ensure a consistently high level of support. · Work with your colleagues to maintain internal knowledgebase systems and customer-facing support systems. · Provide support to the team with account management and business development opportunities. · Assist in the delivery of a range of projects and new services currently in the pipeline. · Liaise with and manage the workload of other on-site ICT staff as required. Nature of Work Undertaken The post-holder will be instrumental in taking our friendly and dynamic business forward, sharing best practice and researching new technologies to further improve efficiency of ICT support and the quality of our service. They will be involved in the day-to-day on-site service for SLA sites, undertaking all associated technical aspects of ICT support on behalf of the client. As part of our service, we provide project management for all supported sites and the successful candidate will provide assistance at all points during the procurement process, ensuring best value for money for customers is always attained. The role also encompasses all aspects of computer and network repair and maintenance including servers and peripherals. This role may require some flexible working outside of office hours to cover some client requirements. As travel is an integral part of the role you must have a full driving license and access to a suitable vehicle (mileage can be reclaimed in line with the iCT4 expenses policy). The Person The successful candidate will demonstrate a passion for customer service, be able to manage their time effectively and must be self-starter, who is comfortable working alone as well as part of a team. They must be able to demonstrate a high level of interpersonal skills, a flair for technology and a history of excellent client relations. We are looking for a natural problem solver with a good working knowledge of Windows Server 2008/2012R2, Windows 7/8/10, Apple Mac OS X, iOS, Active Directory, Group Policy, networking and hardware. For more information and to apply please email: [email protected] Applications before 31 December please. Please note we reserve the right to close early if the right candidates are found and will update this advert if that is the case.

I'm afraid you'll get more questions back than answers but here's a start: Why do you use roaming profiles? What are the laptops? Spec? What's your WiFi like? What are the speeds like over a cabled connection? What operating system are we talking about? What are you redirecting? Desktop? App Data etc. What are you doing to keep profiles 'clean' (if anything)? I'd strongly recommend investigating whether it would suit you to ditch roaming profiles and set up a mandatory profile - you could try it on a couple of machines, you could even keep a copy of that profile locally using a script to copy it down from the server at boot if updates have been made. As ever, it's about what suits your school but I'd certainly start with a test user and a mandatory profile (or even just a temporary profile, depending) to see how well that works. Good luck!

ICT Support Engineer (North Cornwall and Devon) Salary Up to £22,000 dependent on experience. The Post Due to continued expansion, iCT4 Limited seek a proactive ICT Support Engineer to join their team of dedicated professionals to provide on-site support to schools and businesses in Cornwall and Devon. The Company iCT4 work with schools, charities and businesses across the UK, striving to deliver consistently world-class levels of support. Our team of highly experienced engineers is committed to improving ICT in education, ensuring that systems are safe, secure and reliable. iCT4 are a one-stop shop for schools’ ICT needs and are proud to be the ‘go to’ people within our schools for anything technology-related. Objectives · Provide proactive support to our customers at all times, always considering the educational context of your decisions. · Maintain positive relationships with all key personnel and ensure a consistently high level of support. · Work with your colleagues to maintain internal knowledgebase systems and customer-facing support systems. · Provide support to the team with account management and business development opportunities. · Assist in the delivery of a range of projects and new services currently in the pipeline. Nature of Work Undertaken The post-holder will be instrumental in taking our friendly and dynamic business forward, sharing best practice and researching new technologies to further improve efficiency of ICT support and the quality of our service. They will be involved in the day-to-day on-site service for SLA sites, undertaking all associated technical aspects of ICT support on behalf of the client. As part of our service, we provide project management for all supported sites and the successful candidate will provide assistance at all points during the procurement process, ensuring best value for money for customers is always attained. The role also encompasses all aspects of computer and network repair and maintenance including servers and peripherals. This role may require some flexible working outside of office hours to cover some client requirements. As travel is an integral part of the role you must have a full driving license and access to a suitable vehicle (mileage can be reclaimed in line with the iCT4 expenses policy). The Person The successful candidate will demonstrate a passion for customer service, be able to manage their time effectively and must be self-starter, who is comfortable working alone as well as part of a team. They must be able to demonstrate a high level of interpersonal skills, a flair for technology and a history of excellent client relations. We are looking for a natural problem solver with a good working knowledge of Windows Server 2008/2012R2, Windows 7/8/10, Apple Mac OS X, iOS, Active Directory, Group Policy, networking and hardware. For more information and to apply please email: [email protected] or by PM and we'll send further contact details