We got around 170 of these (81QC) going on three years ago. We did not get an extended mfg warranty, only a 3yr accidental damage warranty. While I've had to send several off for damage repairs (mainly screens and hinges, a few popped keys on keyboards, and a few damaged trackpads), I did have to retire more than a handful because of out-of-warranty mainboard failures ("missing/corrupt OS" where recovery wouldn't work), mainly in the 2nd year of use. At present, nearing the end of our third year of use, I've had an acceleration of touchscreens going bad: touch completely not working; some regions of the screen not responding to touch; or, more prevalent lately (eight within the last week or so), phantom touches/clicks -just let the device sit idle, and watch the show. I have cannibalized parts (top-cover/screen assemblies, batteries, keyboard/trackpad assemblies, and even hinges) from devices with failed mainboards, and used those to perform out-of-warranty repairs myself. I've been surprised that screen assemblies, that were working fine when salvaged, ended up developing the phantom-touch problem within a month or two after being deployed to repair another device. It seems like that touchscreen issue is destined to arise (NB, though: these are assigned to middle schoolers in our 1:1 take-home program). One last comment I'll make is about the long-term durability of the build, or manufacturing defects. I've had to replace screws on the bottom cover of a great number of these units; the screws just come loose and fall out. On top of that, in a number of spots the anchors, into which screws go to secure things, are fragile and break easily.