Chrisp55

Hi Folks, I was wondering if you could help me with an issue related to VPP codes. We distribute VPP linnks to users to download apps. We have had a couple of issues when a user gets a new phone and the app does not transfer to their phone. When they look for the app in their account, they have a problem finding it. Has anyone else had this issue? Thanks! Chris

We have a user who can't seem to load an app from the VPP program on their iPhone no matter what we try. They have a relatively new iPhone 6 running iOS 8.3. When they click on a VPP link, they see that the app is downloading . . . and then nothing. The app doesn't show up in their iTunes account. When they click on the link again, they get the "code is taken" message, suggesting they have the app. When we send them a new link/code, they go through the exact same experience. Has anyone had a similar issue or have any ideas for resolving this? We seem to have hit a dead end. Chris

Whoops, just noticed I put this thread in the wrong category. Will post in the mobile section. Can't seem to see how to remove it from the Mac forum.

We have a user who can't seem to load an app from the VPP program on their iPhone no matter what we try. They have a relatively new iPhone 6 running iOS 8.3. When they click on a VPP link, they see that the app is downloading . . . and then nothing. The app doesn't show up in their iTunes account. When they click on the link again, they get the "code is taken" message, suggesting they have the app. When we send them a new link/code, they go through the exact same experience. Any ideas for resolving this? Chris