a70sdude

Following a total nightmare with the AAT version of SecureAssess on more than 8 different days (e.g. one student being moved PC 3 time and having the software freeze 9 times in one exam), I have taken the desperate route of now testing Windows 7, despite the "AAT SecureClient installation and testing guide" dated April 2015, stating that Windows 8.1 x64 is supported. I have set up two new images for the 2015/2016 academic year with exactly the same versions of clients, patches and plugins. One is Windows 7 x64 and the other Windows 8.1u1 x64. Following a test with Windows 8.1u1, it crashed first time. I have also done 12 exams using Windows 7 without any issues at all. I shall do some more exams tomorrow on other, more troublesome PCs after an image with Windows 7 x64 and will let you know how I get on. If anyone else has any updates, I'd be really interested to hear about them.

I am not using a server for any of the SecureAssess software - we are running all of the exams using the standalone software. I am also having the issue with the exams run fully offline on the same PC.

Hi, You are not the only person with this issue. I too am running Windows 8.1 x64 and have experienced the problem with AAT and OCR exams. My issue has been where a user is taking an exam, they click "Next" to move to the next question following selecting an answer from the multiple choice and it will then bring up a grey box in the middle of the screen with "Loading . . ." which will hang there for a few seconds, then it will change to "Attempting reconnect . . .". That message will then disappear, but the software itself is completely frozen. It is possible to CTRL + ALT + DEL and log the user out which will kill the software and after logging back in and waiting for a minute, the software can be started up again, the user enters their key code again and it will return to the question they had taken with the answer still selected so that they can then click "Next" and continue to complete the exam. It is random though, making troubleshooting very very difficult. I have tried online, offline, in safe mode with networking, put antivirus exclusions in place, uninstalled the antivirus . . . the list goes on and I've not had any luck. Is this the same issue you are having?