AGSPC

We moved from Civica on-prem to Vericool Swift-Q over the summer. With the old system I used to get phone calls every single day from Catering, I think I've heard from them two or three times this term. Amazing. We used our existing tills, they installed their bits remotely. Support is excellent and you can actually talk to them on the phone. Can't recommend them enough.

Have had similar issues: - Website Logging stopped one day and only started again once I had deleted the main logging and blocking policy and recreated it. - Website Logging history is not complete. Debug logs on Windows suggests it can see all the websites going through, but not all of them are logged in the admin panel. - No Log On module in V2 yet - Windows clients are very inconsistent at appearing online. V1 was more reliable

How many virtual processors has it got? You need at least two if you run Sophos because Sophos hogs the first one when you log in, so you get booted out when you try to log in if you only have a single core. There's a tech article somewhere on Sophos, I'll see if I can find it... EDIT - Technical explanation here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137696/rdp-not-working-on-hyper-v-server-2022 Also Sophos recommend two cores now - https://support.sophos.com/support/s/article/KB-000034920?language=en_US

Has anyone had any calls about Cloudfront 403 errors when students are using Kerboodle? We've seen a sharp increase in the last week. Never had any issues with Kerboodle before. Went into an MFL class yesterday and asked all 32 students to log into Kerboodle on their Chromebooks. Everything worked great for two minutes, then one by one they all got 403 Cloudfront errors. The 403 error appears for around 15 minutes, then it clears and students can log back in again. Suspect Cloudfront thinks we're attempting to DDOS it and temporarily blocks us. I've reported it to OUP who have asked me to clear the cache, remove all plugins etc....