SpyderX

End of the month, and I am curious about any success you had with the WX, resetting or clearing or accessing at all. It is unfortunate 3Com was taken over, and also that this product is gone, with no more support. Replaced by HP's version of the same. It is not that old of a product, and still far more advanced than many people need - that is why we are using it, old but more than we need, even a decade later.

Funny thing, I just did this again this past weekend. Not with my primary controller, but the backup I purchased - forgot I had it, lol. If you have no access to view via serial console, this will be redundant to explain. It is in the WX4400 administrator manual. Here is what I recall, but you really need to read the manual to be sure you follow the process exactly; though I dont think it will truly break if you miss starting the reset. I believe it was under "lost password" When booting the WX4400, wait until it begins to boot, then force it to reboot (ie: pull the plug). Then boot it again. When it gets to the countdown press Q then ENTER. If you do that proper, you will get a command "boot>" prompt, this command causes a factory reset. boot> boot OPT+=default Again, you must be able to connect via the serial console port. That is the lowest form of communication with the device.

Teamviewer is a good option, not too expensive and fairly secure. I use hardware routers with IPSec VPN between office locations so all of the office networks can see each other. Works quite well, and if you have routers or equipment with VPN available, it's just a little effort to configure. Using software VPN is also possibly, there are a number of VPN servers and VPN clients, though the cost of the full suite of software would cost more than buying the equivalent hardware.

There is no security through the console port (for a connection). If you connect with the proper settings 9600/8N1/noHW and you boot/power up the WX, you should see text in your terminal showing a startup. If you are getting nothing, I would be concerned. The WX4400 has 4 gigabit (only) ports on the front, and an indicator above those that 'breathes' when it is operational. The LAN ports, if connected should light up - only at 1000. If those are working, that would indicate the system is loading proper. When connecting console, terminal, you should be able to talk to the device. If your settings are proper, perhaps the cable you are using is not proper. Myself, I had a very old 9pin serial cable which worked first time for me so I cannot comment on the specs of the cable; I never looked up that info as was not needed. You should be able to press enter a few times to at least get a prompt. I have attached a bootup output for your reference. Bootup from reset/power off. Afterward the status led above port 2, breathes. If not, consult the manuals to determine what error the led may indicate. I should also note, yesterday I learned Putty does not connect through SSH to this device, seems to be a bug in the sshdaemon in the WX. Connects but disconnects soon as you enter a username. I found another SSH Client that worked passed the login, but refused to "enable" so I gave up as terminal/console access will be adequate for my needs.

If you are completely locked out of the WX4400 there is a way to factory reset it without access. I recently purchased a WX wireless system and it came with no access (though they told me they reset it, they did not). It was 10 months ago I did that, and cannot remember top of my head. The info was in the main manual, something like 600 pages - found online. After that I was able to use the manual to build a configuration that suited my requirements. That system is being deployed this month, funny timing I found this question. An old hardware set with little current support available.