I'm stuck with them for the rest of the year as the direct debit wasn't setup properly (We did send off the details). They also had me running on a learners insurance for a long time (after 3 emails and 1 letter which was tracked to say I passed).
They are god awful, support sucks, site sucks.
SAYING THAT!
When I was on the phone there was a lovely chap called 'Michael' I think, he was super helpful and gave me all the direct numbers to departments, he did his best and if he ever reads that I would love to say thank you.
Also. Try this number: 01454 634810