Like netadmin said Kantech is a tyco product. They sell 3 different "models" special edition, corporate edition, and global. This will matter for what type and who gives support. Only special edition will Kantech give support directly, both others, or so I have been told by Kantech. If you user corp edition or global End User has to rely on VAR (value added reseller) - your dealer. I am just getting my hands wet with Kantech so don't know your specific questions. Call them.