fouldsy

Hi, I work for Frog. I'm just replying on here in case you hadn't seen this new functionality we released in the Frank patch (August). If you click your link to the idea above, you'll see it's been marked as released, and a link to the Frank release notes is included in the comments. The release notes will show how this new functionality works (although you may have used the new functionality already!)

Hi Daaood - I can't say I've seen this issue before, but maybe Chrome's settings are affecting the authentication process. I'll send you a PM now and we can take a look at the issue for you.

Also, another video which shows St Columba's School talking about how they are using FrogParent too:https://frog.frogcommunity.com/columbas-esl

Hi zag, Check out the Community Site: Frog Community Site for general Frog help and ideas from other Frog schools. This video specifically should be useful for you: https://frog.frogcommunity.com/frogparent_intro Hope this helps! Cheers, Matt

You can find Harrison's slides on the Community Site: https://frog.frogcommunity.com/alphaplus_msl Cheers Matt

Hi Barcrest, I've just sent you a PM regarding the Frog Community Site. These sort of questions are exactly what Frog's Service desk are there for, if you want to give them a quick call/email: 01422 395939/ [email protected] Cheers Matt

Hi Chief, I'm guessing you've logged a ticket with the Service Desk? There is an issue with IE11 at the moment which is affecting some schools. This is being investigated by our Devs right now, and we should be getting some feedback from them soon. If you could let me know your ticket ID I'll make sure you are kept updated with the progress of this bug. Cheers Matt Frog - Community Site Manager

It is quite easy to miss, I'll see if we have a request for change in to make it clearer. Have you been on the Community Site? It's quite useful with videos and it's own forum specifically for Frog questions. (You can get to it in the quicklaunch/applications) Cheers Matt

Is it Frog 3 or FrogLearn that you are using? If it is FrogLearn, Grey-gear is correct, login in as the admin, go to your FrogDrive > Application > Analytics Then click on the number next to 'staff users' near the bottom, which will give you a breakdown of staff usage (Number of logins, Last login, average time logged in) You should be able to export this as a csv. If you're using Frog 3, just let me know and I'll send you a link to the relevant article on the Knowledge Base! Cheers Matt

@localzuk I'll have a look into the problem for you, see if I can get someone to get in touch with an update on why it's not letting you embed. You can sign a waiver (and not have to renew the warranty) I know some schools have done this, but then can understand you might not want to in case anything did go wrong with the server. I'm going to be down in Devon in a couple of weeks for a Meet Share and Learn, would it be possible for me to pop in and see you on the way back?

Hi Chazzy2501, I wouldn't say Frog 3 has been abandoned, we've still got a team of devs fixing bugs and making changes (see the Frog 3 release notes on the community site) The reason for developing FrogLearn was to make the most of Tablet devices, and also return the focus of a 'Learning Platform' back to Teaching and Learning - where it can actually be used and make a difference in the classroom by Teachers and Students. Schools who have invested a lot of time and effort in Frog 3 (and have an awesome platform as a result) are not overly keen to switch over yet, however the more new developments they see in FrogLearn, they can see the benefit of starting to use bits of it, if not switch to it entirely and then embed the Frog 3 pages they want to keep. I can appreciate your frustration with servers, but depending on the model of your server, you should just be able to increase the RAM (and in your case renew the warranty) to allow FrogLearn and Frog 3 to sit on it side by side. Some schools have abandoned Frog 3 and started afresh with FrogLearn (cloud) others have held on to pages they were using regularly in Frog 3 and embedded them in FrogLearn. Hopefully when you and your colleagues see FrogLearn this week, you'll see it that it is completely different to any other learning platform you'll have seen (including Frog 3) and the result is that it allows Teachers to build their own lessons / resources themselves and make it look just how they want, rather than the platform just being used as a file storage area. I'd definitely recommend you have a look on the community site if you haven't recently. (Frog Community) Hopefully that's not blocked, as I'm not trying to sell anything!! Check out the forum on there and the release notes especially. Cheers Matt

Hi Ed, Bit late now, but just checking if this issue was resolved? Did you call the service desk to see if they can grant you access to the DRAC card? (If this happens regularly) Thanks Matt

Hi, I know my colleague Tracy has got in touch with you already, but in case anyone else is having the same problem I'll post the response on here: I think there may be some confusion with regards to the integrations being offered. There are two integrations that will need to be implemented in order to achieve your overall outcome which is a single sign on process using your AD credentials MIS Integration – This will involve a two staged process whereby you need to have the SIMS extractor installed on your MIS and then FrogOS configured to process the exported data. At the point we configure FrogOS we would try and setup the username format to match that of your AD server. While it won't be 100% it will help get the bulk of users imported with changes being minimal should there be duplicates. This is all dependant on your username format currently used on your AD server. I believe upon our last conversations that you wanted to place a hold on the MIS integration BETA as your MIS was needing to go through a migration / upgrade. However, should you wish to re-engage now I would be happy to advise of next steps ADFS Integration – Post the MIS data being imported into FrogOS the next stage that is logical is to have your ADFS integration setup. The ADFS integration is what will allow for single sign on into FrogOS using your AD login credentials. There is a requirement for the school to setup the ADFS configuration and this can be completed if you have an IT Technician that is familiar with the setup by following the links provided below - ADFS Overview and Portal - Active Directory Federation Services ADFS v2.0 implementation, specifically for Windows 2008 R2 (probably the most common, Windows 2003 is not supported) - AD FS in Windows Server 2008 R2 Step-by-Step Guide ADFS v2.0 Step by Step Guide - AD FS 2.0 Step-by-Step and How To Guides Thanks Matt

Thanks for taking the time to reply. It’s appreciated and I’ve made sure that the feedback is circulated around the business as it’s always good for us to hear this – this is a major part of my role as Community Manager to make sure this sort of feedback gets where it needs to go. In terms of the particular items you mentioned previously: 1). Access to network drives – this is on our roadmap but is something we want to do ‘right’. Existing Frog 3.0 customers can access the network files brick on a Frog 3.0 via FrogOS but we don’t consider this to be anything other than a workaround in the interim. In terms of feedback from UK customers, network files access is right up there so it WILL get done – our current priorities mean that we’d hope to see something later this year but can’t guarantee that as we’re focussing heavily on stability and other core features (such as MIS integration for non-Frog 3.0 customers). 2). Office 365 is in the process of being Beta tested with a large academy group – this is something that we need to learn a lot about, it’s not a trivial thing for schools to adopt ADFS so we need to understand all the requirements. Our initial offering is limited to a Single Sign On allowing access to FrogOS in an ADFS environment without the need to log in separately to FrogOS. We’re hoping to expand this in the future and bring the integration tighter but it’s always a case of walking before we can run – promises of anything else would be ill-advised until we feel comfortable with the basics of a solid and reliable authentication method between the two. 3). Platform agnostic. I take your point here, but we have to draw some kind of lines – with our current testing regime, it takes three people three days to test completely on ONE browser, it’s not manageable at present for us to support every possible setup of browser, operating system and device as they vary hugely. Therefore we are concentrating on key platforms with the hope that this can be expanded in the future. Again, attempting anything else would be unrealistic for us and lead to further delays and compromises trying to be all things to all men. We also need to understand what we mean by mobile devices – for example, if we were to target Blackberry devices, the current UI would not be acceptable – would we have a failover to a much simpler interface? What about content that was built by customers for the ‘full fat’ version? There’s a lot of considerations and we’re not shying away from these, simply electing to tackle them in the order we feel is appropriate and manageable. 4). Native apps – this is sort of covered above really, but we are targeting later this year or possibly early next for our initial two app offerings, one is a simple evidence capture tool and the other deals with file access and storage. Both of these are iOS only for the time being but it’s very much a never-say-never once we know those work, do what schools really want and are sufficiently stable. 5). Integration with Frog 3.0 – I’m sorry to hear you feel this is disappointing. Content that is held in Frog 3.0 can be surfaced without the need to sign in again and this includes the items you mention. It’s not possible for FrogOS to suddenly make these items fully tablet compatible so there are some limitations (Frog Mail being one) but equally there are things that can be done with the design of the Frog 3.0 pages to reduce issues on tablet devices. We do have a massive amount of effort going into the development of FrogOS – I totally understand the frustrations you have but we have been at pains to make people aware it’s the start of a journey and that FrogOS will change immeasurably as the hard work of the developers begins to bear fruit. If I can help further at all, please let me know! Thanks a lot, Matt

Sorry to hear you’ve had some problems – I’ve been using it on an iPad myself today, so it’s unfortunate to hear you’ve run into trouble. If it is crashing on your iPad this can sometimes be because the cache becomes full – whilst it’s not ideal, I’d suggest trying emptying that. With regards to your problems with Android devices, FrogOS won’t work anywhere near as well as it does for iPads. We’ve had to take the decision to focus on iPad support as the market leader but we’re hoping for a push on getting android devices up to speed, but I can't say when this will be. Regarding the Quiz issue, if you could PM me I’ll see if we can look into this as it isn’t a common problem with FrogOS and I’m confident we should be able to help there. Thanks Matt

I work for Frog (no cloak and dagger) and I'm sure you've heard of us already. Synack is right, the simple fact is that a lot of schools buy a VLE without the the 'buy in' from their SLT. By that I don't mean the money spent, I mean it is them who make the decisions after all, and a humble Network Manager cannot force his colleagues into using the VLE, whereas the SLT can. Actually making sure every member of staff use the VLE will eventually break down any initial barrier caused by lack of technical knowledge/confidence, and they will see exactly how this software can help them with lessons, homework and engaging their students. Cheers Matt

Hi Jom, The refresh issue is due to FrogOS being a browser based platform, so if you refresh the browser itself, it will override whatever Frog is doing. A few other Schools have hidden the tool bar completely with F11, to reduce the chances of refreshing the page (but this is just a short term fix) it wouldn't eradicate pressing f5 though. I think we are looking at getting FrogOS to save the state of the platform, in case you accidentally refresh the page. So when it loads up again, you will be exactly at the same point (with all the applications you had open too). Also, maybe adding a refresh button on the Frog Page itself would make it a better user experience (in case the page crashes). I've shared this feedback with others at Frog for now, and I hope you're enjoying FrogOS apart from that issue. Thanks Matthew Foulds Community Manager, Frog