CRizzio

@nickbro, I am one of the people working with the "My Files" not showing on version 10.6. I have cowered the forum looking for the answer. After giving up on finding a solution for 10.6 I decided to follow the lead of others and install 10.5. I downloaded a fresh install and the initial setup went fine. However after logging in I am now facing the continuous refresh loop. Below are the details of what I did to this point. We had an older version of HAP running on a Windows Server 2008 R2 Standard server and experienced a catastrophic failure. I am setting this new install of HAP on Windows Server 2016 Standard. 1. Fresh install of 10.5 Web Core. 2. Verified IIS setup. 3. Verified folder permissions. 4. Successfully ran setup. I only setup the "General", "Active Directory", and "Proxy/SMTP Server" tabs. 5. I modified the section of web.config containing access for setup.aspx. 6. Login page works fine. 7. After login get continual refreshes of the main page. I cannot click anything. 8. Saw comments online about installing the Bookings and Help Desk modules. 9. I shutdown the site and the Application Pool. 10. I extracted the Bookings and Help Desk zip files into the HAP folder. 11. I started up the Application Pool then the website. 12. As soon as I navigate to the website I get the following error. Could not load type 'HAP.Web.Configuration.HandlerAPI' from assembly 'HAP.Web.Configuration, Version=10.0.418.1300, Culture=neutral, PublicKeyToken=null'. 13. I saw a comment from Nicbro about possibly not having the right "HAP.Web.Configuration" dll. The version number from the one in the bin folder was 10.0.418.1300 as indicated in the error message. 14. I took the version from the HAP 10.6 install (v10.6.1801.600) and copied to my website bin folder. 15. I navigated to the website and brought up the login page with no error. 16. I was able to login but I am back to the continual refreshing. 17. If I click at the right time I can get to the configuration page on a new browser tab and navigate the various tabs. 18. The original tab that was on the main page is still open and continually refreshing. 19. While on the HAP configuration page I added a drive mapping and verified that files are showing! 20. Now I just need to solve the continuous refresh problem on the main page!!!

Well my attempt at installing and using version 10.5 was a total failure. I followed the exact same processing that I followed to setup 10.6 but ran into a lot of errors. I gave up after spending most of today fighting with it and went back to 10.6. I was able to quickly get it setup but still have the issue with "My Files" mappings not showing any files. It shows the name of the mappings I set up but none of the mappings show any files. It looks like I may have to abandon using HAP+ and search for another solution. Nick, if you are reading this I would really like to stay with HAP+ as it did everything I needed it to. Please give me some suggestions here.

Well, I've got to get this up and running so I am going to proceed with Mulderite's solution. I will post the results back here for others.

Just setup version 10.6 and I am having the same issue. Before I try Mulderite's solution did anyone find a fix for this issue on v10.6? Thanks in advance for any suggestions. Chuck R.

Nick, nevermind! I commented out the entire section you have labeled "For IIS8 Remove this Section" and that seems to have fixed it! Chuck R.

Nick, thanks! No more error and I was able to get the initial setup complete and confirmed that I can login. Now the problem is no CSS (see attached file)! I found notes from my old install where I had to comment out the *.svg MIME type line. This install is v10.6 and I only found the line "" so I tried commenting that line out but it didn't help. I tried multiple browsers Suggestions for fixing this on version 10?

Nick, can you elaborate on "remove the setup.aspx page block". I am not sure what you mean. Thanks in advance, Chuck R.

Due to a server failure I had to move our HAP to a new server. The old server was running Windows Server 2008 R2 Standard and the new server is running Windows Server 2016 Standard. Well, moving the site did not go well. We were running an older version of HAP+ (v9.0.x) on the old server. I ran into issue after issue trying to get it to run on the new server so I decided to do a clean install of 10.6 on the new server. I cannot install under the default website directory as we have another site running there so I created it's own folder in a directory that I put another website in. I followed the documentation that came with 10.6 specifically the IIS 7 section but I am getting the following error. Any suggestions would be appreciated. [DirectoryServicesCOMException (0x8007052e): The user name or password is incorrect.] System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) +563130 System.DirectoryServices.DirectoryEntry.Bind() +45 System.DirectoryServices.DirectoryEntry.get_AdsObject() +40 System.DirectoryServices.PropertyValueCollection.PopulateList() +27 System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName) +119 System.DirectoryServices.PropertyCollection.get_Item(String propertyName) +162 System.DirectoryServices.AccountManagement.PrincipalContext.DoLDAPDirectoryInitNoContainer() +341 System.DirectoryServices.AccountManagement.PrincipalContext.DoDomainInit() +47 System.DirectoryServices.AccountManagement.PrincipalContext.Initialize() +123 System.DirectoryServices.AccountManagement.PrincipalContext.get_QueryCtx() +40 System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithTypeHelper(PrincipalContext context, Type principalType, Nullable`1 identityType, String identityValue, DateTime refDate) +26 System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithType(PrincipalContext context, Type principalType, String identityValue) +83 System.DirectoryServices.AccountManagement.UserPrincipal.FindByIdentity(PrincipalContext context, String identityValue) +38 HAP.AD.User.get_UserP() +89 HAP.AD.User.Authenticate(String username, String password) +174 HAP.Web.Global.Application_Start(Object sender, EventArgs e) +149

Nick, just an FYI... I applied each of my modifications testing the site as I went along. All modifications in place and no funny "international characters". I don't know exactly what I did but everything is in place. We should be announcing to our users next week. The "pilot group" absolutely love the capabilities that this will provide them. Keep up the good work! Thanks again for all the help. Sorry to send you on a "wild goose chase". Chuck R.

Nick, it looks like this was a "self inflicted injury" - Sorry to waste your time! I did a "clean install" of v9.0 leaving my App_Data folder intact and the navigation icons are there as they should be. I will be very careful with the modification I will be doing, testing between each one. I will see if I can pin down what exactly caused the issue. Basically, the changes I am making are all cosmetic to make the application more for us. Things like changing the logo in the left pane to our company logo, changing the text "Access your School..." to something more appropriate for us, adding a MIME type for files we need to be able to use, etc. If there are ways to do the aforementioned items let me know. I didn't see anything in the doc and I did take a quick look through the forums.

IE Developer Tools reports "Browser Mode: IE10" and "Document Mode: Standard". I ran "Fiddler" and navigated to the page but didn't see any errors.

Nick, I restored the "Baseline.css" file to the original and I still have the "international characters". Any other suggestions? If not I will do a complete refresh of everything except my App_Data folder and see what a "clean upgrade" shows. This site is not in production yet (I was hoping to have it ready for Monday though).

It's happening in both I.E. and firefox. I made one change to baseline.css to change the image in the left pane to our logo. I did check the change for any malformed tags but everything looks correct. I am going to restore the original css file and see if that has any impact. Thanks.

Hey Nick, thanks for the quick reply. When I navigate to https://mywebsite.com/style/icons.ttf I get the "open or save" dialog box (image 1 below). If I select "Open" I get the Font Preview Window (image 2 below). I double-checked the permissions on the various folders and they seem correct. Image 1 Image 2

I just upgraded our beta site from 8.7 to 9.0 following the simple upgrade instructions and all seems to be functioning correctly. There is one "visual" issue... After logging in the navigation buttons do not display the image. I am seeing international characters instead (see attached image). the buttons do function correctly though. This happens with both Internet Explorer 10 and Firefox 20. Any thoughts?