pwebster

We run Sophos Enterprise Console (version 5.5.0) with Sophos Endpoint (version 10.7) and the Exploit Prevention Licence (version 3.6.9). This is I guess similar to Intercept X, but a locally hosted version of it. The Exploit Prevention licence is the HitMan Pro element. All our clients are Windows 7 Pro x64. I ran the SIMS Autumn updates via Solus last night, not realising the issues mentioned here. The update would download to the clients and clients would say they were installing (according to the Solus client window). But the Solus client would stay stuck at that point and not complete. Eventually the Solus GUI would show a client time out (it showed that the client was also offline), then showed that the update failed. After a reboot of the clients, then looking back in the Solus GUI (under Environment, Targets) the clients did report at being on the latest version. So they did update, but the client just did not respond back to Solus. For those clients that we have issues with Solus on, running SIMSInst.exe manually did not work as it would freeze on some components. I guess this makes sense if the Solus method just copies down and overwrites existing files? As suggested above (thank you), temporarily renaming those 2 .dll files stopped the error here. I had the same issues when running the FMS updates. I did not have any problem when running the Solus 3.12 update. I did not have any problem with updating Discover. I have opened a case with Sophos mentioning this post and asked our local SIMS support team to chase Capita.