We've recently started with WisePay and I am not impressed. We switched late in the day as we were making the decision at the time when there was a lot of bad publicity around ParentPay. When a parent tops up on WisePay the balance is not correct until there is a sync with Cunninghams. I cannot believe that, in this day and age, that Wisepay cannot show a correct balance.
The account linkages are dreadful. It would really help if, when there are siblings, that the main account was clearly identifiable. Ideally, Wisepay would prefer that you email only one parent. When both parents are together you mostly see Mum's details the Dad's. If Dad sets up the account it defaults to Mum's email address. No wonder parents get confused. If I am missing something please please let me know