Marcs_Dad

One other thing to look at, is the device security permission. Make sure that all user have at least Print Allowed under the Security Tab in Print Management.

This was indeed available when XP was still in use, but the functionality behind it was removed by Microsoft after this. We enforce single logons for students, with a two logons for staff (to allow for users who have their own office machine and classroom). Our system is a function oh HAP+ (Home Access Plus), so you may have to look for a third party application as mentioned above. When a user exceeds their logon limit, they are asked if they would like to be logged off their other session (or session for staff). It works really well, and also logs who is logged on where live, and historic logons. Good luck with your search.

If you can connect to the remote devices then the command ipconfig /registerdns will be your friend. Below is a one liner that I knocked up some time back to do just this. You will need to download psexec.exe which is part of the Sysinternals suite that Microsoft now own and provide free. Good luck :-) echo off rem Use - Forces a client to re-register DNS record rem rem Usage - RemoteRegisterDNS.bat TargetComputerName c:\psinstalls\psexec.exe \\%1 ipconfig /registerdns Save the listing above into a file called RemoteRegisterDNS.bat and then run it from an advanced command prompt with a computer name or IP address

Just came across this thread, but we have been running a system across the board for all users since September 2017. Our system relies on Sophos Enterprise Console (Device Control) and a GPO to manage the Bitlocker side of things. Here's a quick rundown of how it works. 1. All members of staff are issued with their own 8GB memory stick that is BitLocker encrypted and issued to them via an Asset Management System (so we can track down any lost devices). It is a bit of a task to encrypt them all (130 odd) in advance, but it was a one off. When we encrypted them, we saved each of the encryption keys so we can bail them out. 2. A Sophos device control policy was created and distributed via the whole client computer estate. Only the devices mentioned in step 1 were enabled. If a user tries to plug in any other removable storage device, it gets blocked by the Sophos policy, and logged (by user and computer). 3. User owned potable storage devices can be enabled, but have to be allowed via the IT Technicians Office. User owned devices are only enabled read only. 4. If a user owned and enabled portable storage device is detected, BitLocker will kick in and ask the user if they wan to encrypt the device. If they encrypt the device, it becomes writable. 5. Visitors to the school need to run their portable devices via the IT Technicians Office. 6. Students can also bring in their portable storage devices for authorisation, but most just use our remote access provision. The students are really caught in the cross fire as it was the staff I wanted to control, but it had to be across all users. Summary. The system has worked well so far, and our GDPR Policy makes it very clear that anybody playing fast and loose with PII data is making a serious career decision. If a school issued device is lost or stolen, then we simply remove it from the device control policy.

This is no surprise. Check out this with regards to my issues with another Capita acquisition. http://www.edugeek.net/forums/educational-software/199240-longest-wait-support-capita-mls.html Capita were also in the news yesterday, with regards to a little matter of failing to send 40,000 medical result letters to patients.

I recently had another run in with Capita-MLS. I had a problem witht syncing AD accounts after migrating to the Reading Cloud from our on premise offering. After two weeks I received an email from level 1 support telling me to use the AD troubleshooter from their website. I had gone through the troubleshooter before placing a support call, then end result of which was the troubleshooter telling me I needed to place a support call. I kicked off at this point, demanding SLA's and stating that two weeks waiting for a reply to a level 3 serious issue was not acceptable, and that it was there troubleshooter that had told me to place a call. To be fair and transparent, they said that I had not informed them about already running the troubleshooter, and this was true. A remote support session was arranged, and the level 2 technician spent over two hours to get everything working, so well done to them. When you actually get through to their support, they do seem to be able to fix the problems, but a two week wait is unacceptable, making the product not fit for service. As mentioned above, you would imagine that they have extra resources available to automatically deal with periods of high demand!

Thanks for the information with regards to an alternative. I will pass this on to our librarians.

I understand your logic, as ECDL did that with their agent. It makes troubleshooting much easier, and even allows any problems to be fixed before calling the help desk.

** A bit of an update from me ** I raised a separate support call with Capita / MLS on the 04/10/2018, logged as Level 3 - Major. Today 18/10/2018 I received an email with a link to a troubleshooting page on their website. This link was for the troubleshooter that I had already run, which informed me something like "You will need to contact our helpdesk". I suspect that their SLA is 14 days, but I have requested that not only do I want the call escalating to somebody who can help, I also want a copy of their SLA agreement.

https://www.bbc.co.uk/news/technology-45784482 Nice of Microsoft to mention that this is "Isolated cases", which is not great if you are on the receiving end!

New skills! Less faff for teachers! All our staff and students can login from home, including staff having FULL access to Sims without the need for Sims Learning Gateway. Of course, these does require that the user has a computing device, internet connection and electricity. Good luck to you with your laptops, and I hope you have all the data GDPR compliant on them.

Desktops all the way and installed nearly 350 during the last year. Rant starts ## Bloody laptops are a waste of taxpayers money, and in one case at my last school, one "Senior" member of staff had three allocated for the various roles she was in charge of (two of course ended up supporting her kids through Uni). Rant ends ##

Funny how big firms like this can get away with charging for products that are not and may never be fit for purpose. I tried to raise a support case on one of Crapitas other companies today, guess what it crashed, three times. I ended up using good old email and got back a nice reply saying how busy they are at this time of year. Good luck pal, I feel your pain!

My vote would go for Paxton and their Net2 access control system. We use it for attendance and access control for all staff and Post 16 students. We use the fobs, but I know that the cards work just as well. With a card printer you can make your own fully fledged ID cards (we don't). Paxton has great features such as anti pass back, so students can't fob in or out for each other. It also has a great extra feature for auto printing during fire alarm, which prints out as soon as the alarm goes off (using an input from the fire system). The system is not used for time/attendance checking for staff, as this may have caused a problem with the Unions at introduction. For staff is is simply for recording who is on site & access. We do use reports for the Post 16 lot however, especially if still signed in on site when the fire alarm goes off. Good luck.

*** Update *** I got a response via a phone call after four days, and the Support Technician had my problem fixed within 10 minutes (very knowledgeable chap to be fair). I asked them why they were so busy and he simply replied, "it's the same as this in September every year". Just a pity that the Management can't help them out by providing more support techs at peak periods. Regards