Thank you for your replies. Have searched on here, and have got either high priced management software, or the fact that people are using outlook, which is what we would like to get away from. The only other sort is that huge industries are using, which is more of a project management, which would not work in our environment. Any ideas, or if you could let me know what you are using. We are in a School, so will need to be fairly inexpensive, and very easy for staff to log faults, and obviously slightly more indepth for our use.