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mamusia66

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    Fronter Help Desk

    By mamusia66,

    Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)
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