mattgrimley

Yeah, mine does that too.. I think the columns just resize according to the smallest file (rather than a minimum width).

Mine looks fine in both Chrome and IE without modification - Though the icons in Chrome are a bit small.. @wadtech Folders have no "Extension" or "size" data, so those columns will be squished when no actual files are displayed. If you look at a folder with files in it, it should look normal.

I also had weird empty rectangles instead of the expected new encircled arrows - until i closed all my browser sessions and restarted - now it looks pretty for me again! (Though i did have to manually refresh the login page)

A couple of items (the first two are moved from a different thread): FAQ Related: Could i request the option to create a new ticket as an FAQ (just a tickbox on the create ticket page if you are an admin)? FAQ Related: Can i also request that FAQ's load all of their note data (including updates) into the text box for editing purposes? (It would be nice to be able to tidy up the original ticket information and remove "updates" to keep the FAQ's clean). Server Tiles: Can we reduce the refresh on the server uptime tiles? Judging by firebug, it is constant - might be nice to reduce it to one request per minute (and remove the seconds from the time). No specific problems with it, but i figure that page doing less would be a good thing! Time-Outs: Can the helpdesk page (and possibly other pages) have a check for session-time-out's built in? If i have left the site open in a browser window, i might click on "New Ticket" and it allows me to enter all my details and click "File Ticket" before ultimately loosing my submitted information. The same would apply when clicking on a ticket in order to write an update etc. Alternatively a background time out with some sort of full screen light-box affair saying Session timed-out, click to login again might be a way.. Booking Restrictions: I have a bunch of departmental laptop trolleys which are only shown to selected teachers (using showto="username,user2,etc"). These users are still restricted by the global booking limits. Can you think of an acceptable way to allow those users unlimited bookings on those resources? (Possibly a usemaxbookingsperweek="true"/"false" applied to the room definition? When booking on other rooms, HAP would need to ignore bookings made on these resources.. That's all i got!

Ookay, my best effort with firebug shows no "POST" but rather a "PUT", followed by some "GET"s.. The content of the PUT shows: FAQ = "false" Note = "" PRiority = "undefined" ShowTo = "" State = "Fixed" The response is: {"Date":"01\/10\/12 10:49","DisplayName":"Matt Grimley","FAQ":false,"Id":434,"Priority":"undefined","ShowTo":"","Status":"Fixed","Subject":"example ticket for testing purposes","Username":"mrg","Notes":({"Date":"01\/10\/12 10:49","DisplayName":"Matt Grimley","NoteText":"Room%3a+Blah+room%0d%3cbr+%2f%3e%0d%3cbr+%2f%3eThis+ticket+can+be+ignored.","Username":"mrg"},{"Date":"01\/10\/12 11:49","DisplayName":"Matt Grimley","NoteText":"No+Note+Information+Added","Username":"mrg"})} Hopefully that makes some sence! I will move the two faq requests to the proper requests thread Matt

I think you probably need to change the hapconfig.xml file as the mycomputer.aspx was replaced with the MyFiles folder for v8. Check your hapconfig.xml file for the line that contains mycomputer.aspx and replace the whole line with: That should work!

Hey Nick, I am getting an error when marking a ticket as an FAQ. The error is: "String was not recognised as a valid Boolean" Could i request the option to create a new ticket as an FAQ (just a tickbox on the create ticket page if you are an admin)? Finally, could i request that FAQ's load all of their data into the text box for editing purposes? (It would be nice to be able to tidy up the original ticket information and remove "updates" to keep the FAQ's clean). Cheers very much, Matt

mmm, newusernote.htm references http instead of https - i presume that is the problem Will manually change (though i'm fairly certain this is from the install zip). Cheers again, Enjoy your inspection!!

I presume end users were connecting and raising tickets via HTTP. So my solution in IIS7 is: Unbind http (80) from the main website and create a new empty instance with http (80) bound. Create a custom error message for 403 and 404 (under IIS) Both will now redirect to the root of my HTTPS portal Thanks for the hint Nick!

ahhh - hmmmmmm... why do some of my tickets come with http instead of https? (Rhetorical question, i'll work it out!!) and THANKS!

When i follow a link to a previously closed ticket (from email), i get a login box as expected, followed by an empty "HELP DESK" site (i.e. empty of tickets) and a "Not Found" message 3 times. Firebug shows 404 Not Found on each of: GET http://portal.school.co.uk/hap/api/HelpDesk/Tickets/Open?%222012-09-18T12:18:23.245Z%22 GET http://portal.school.co.uk/hap/api/HelpDesk/Tickets/Closed?%222012-09-18T12:18:23.254Z%22 GET http://portal.school.co.uk/hap/api/HelpDesk/FAQs?%222012-09-18T12:18:23.259Z%22 The extended data seems to contain references to the absolute servername i.e. serverxx.local rather than the entered URL. If i then click on the homepage, i get loads more "Not Found" pop-ups and firebug shows the same 404 Not Found for everything else: GET http://portal.school.co.uk/hap/api/livetiles/me GET http://portal.school.co.uk/hap/api/myfiles/drives GET http://portal.school.co.uk/hap/api/livetiles/me GET http://portal.school.co.uk/hap/api/livetiles/exchange/unread GET http://portal.school.co.uk/hap/api/livetiles/exchange/appointments GET http://portal.school.co.uk/hap/api/HelpDesk/Tickets/Open?%222012-09-18T12:24:09.662Z%22 POST http://portal.school.co.uk/hap/api/BookingSystem/Search?%222012-09-18T12:24:09.667Z%22 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server00 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server01 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server02 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server03 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server04 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server05 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server06 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server07 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server08 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server09 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server10 GET http://portal.school.co.uk/hap/api/livetiles/uptime/server11 GET http://portal.school.co.uk/hap/api/livetiles/uptime/sitssdb2 The expanded "Me" tile error is shown below. Notice the odd path reference (using the internal server-name rather than the URL): The resource cannot be found. Server Error in '/hap' Application. The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /hap/api/livetiles/me There was no channel actively listening at http://[b][color="#FF0000"]serverxx.domain.local[/color][/b]/hap/api/livetiles/me. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening. (abbreviated as Edugeek was having a meltdown with the full paste) This ONLY happens when following a link from an email: http://server.school.co.uk/hap/HelpDesk/#ticket-400 It happens both on my production site and my test 8.0 release site.. Any thoughts?

They are looking sweet

Indeedy! In fact, i'd venture to guess that we pretty much all do!! Your best bet is to take a look at the project home page on Codeplex where @nickbro has put the latest supported build and some links to an instructions PDF (under the documentation tab) and some other videos etc. Home Access Plus+ It's hard to answer your question, as i suspect you need to know a bit more about HAP+ in order to tell us what you want to do with it.. You can run it on a Windows Server 2008 install (it sits in IIS) - but to enable access to it from outside your school, you'd need to configure firewalls, SSL certificates etc.. which are all a bit beyond the installation instructions for HAP (Though you'll always get help and advice here) Have a read through the docs and perhaps have a play. Matt

Hey Nick, Thanks for item 3 I'm very interested in the "homework" features and wondering what sort of features you envisage.. Is it something that "might" make an appearance in some form for 8.1? I dont ask for much do i?!

Hey Nick, I have been mucking around in paint looking for some layout ideas for a mobile-friendly theme for HAP.. It was my intention to try to learn a bit of CSS and see how much of this stuff is achievable within the current framework.. but I dont really know where to start (or if there is any point).. I'm attaching the mock-up images to demostrate a way of presenting most of the key data in an iphone 4s friendly screen resolution of 640x960 which i presume wouldn't be far off most of the current crop of windows phones and android phones.. Do you think there is any point in my looking into this? I know nothing about CSS thus far and have only really dabbled a bit with HTML.. IS it overlapping with stuff you are already working on? Matt

Hey Nick, Thanks again! 1> The #me table still duplicates, but as you said, that was something introduced in the pre-release, so its only likely to be used by very few people and those people should be competent to edit the xml file to correct it anyway 2> The "myfiles" icon path upgrade works perfectly fine now 3> The navigation place-holder no longer obscures the menus 4> The booking system loads perfectly Hopefully the upgrade will be quite robust. For anyone else my only feedback is: 1> To avoid the "An item with the same key has already been added." error, check in hapconfig.xml and remove the duplicated ... at the very end of the group section. 2> To avoid a "Server Error in '/beta' Application. Parameter is not valid." check that all of your custom icons exist.. If you have a missing custom icon the header on the second page of the error page will display the icon name: [Exception: ~/images/icons/FremanIcons/behaviourwatcha.png] Other than that, if you are on v7 - then this should be a lovely upgrade! Matt

hi Nick, Thanks for the quick replies!! I've had a quick play with that latest one V2 (second release). 1> #Me Group I still get the #Me Group added despite it already being there (this is possibly peculiar only to people who ran the v8 pre-release, so it's up to you to decide if its a problem worth fixing or not). The symptom is "An item with the same key... " error page. Simply removing the duplicate section from the XML solves this. 2> Icon Path updates HelpDesk and HapConfig both get their paths updated, but on my site, MyFiles does not (could it be that the problem above prevents your update script from completing?) 3> Minor Helpdesk UI issue The floating arrow for the left-hand menu sits on top of one of the headers for the helpdesk (Google Chrome, ie9 and firefox) 4> Booking System UI Oddness (similar to issue with helpdesk that was fixed already) The booking system doesnt look quite right with the pop-out calendar displaying accross the top of the page.. a picture says a thousand words: That's all i can see for now I'm pretty much out of the office from tomorrow, so apologies in advance for not responding back after this! All the best, Matt

More on the Helpdesk Issue: This is how the page looks when i load it: This is the Firebug information Modernizr.prefixed is not a function ...a + '")' }) + ");return n}")(r, b.frag) } function q(a) { a || (a = b); var c = ... modernizer.js (line 4) missing ; before statement ...'true' : 'false') + '", "Subject": "' $("ticket-subject").val() + '"'; url ... /beta/helpdesk/ (line 260, col 978) Hope this helps! Matt

Hey Nick, Got there in the end!! there are two weird things that happen when upgrading (specifically from the v8 pre-release, but i presume from other versions): They both result in failures to load the site once you click login. 1> The #Me sub-group is created (despite its existance) and contains two typo's (the word inherit is spelled wrong) and a missing group name (important?): This was in my config PRE-Upgrade: This is my config after logging in: <[b][color="#FF0000"]Group [/color][/b]showto="All" subtitle="#me"> If i remove the added section, the original section works fine and moves me on to a new error; 2> Missing icons generate an error. Can i suggest a default "missing icon" icon? The new version uses different icons for several of the inbuilt apps: "Help Desk", "Access My Emails", "My Files", "Logon Tracker", "Hap Config" Correct the path to all of these icons and then it works. Hope this is helpful! More to come, im not seeing any homework section (am i supposed to be yet?) and my helpdesk isnt appearing to load properly.. I'll get to that hopefully tomorrow, though i am away for a bit, so it might be a couple of weeks. It looks splendid!! Best Regards, Matt

Hey @nickbro Two independent bits of information for you: 1> With the additional pdb files and dlls, i still get the same(ish) error, though the bold line is new and some of the numbers are different; [NullReferenceException: Object reference not set to an instance of an object.] HAP.Web.Configuration.LinkGroups..ctor(XmlDocument& doc) +394 HAP.Web.Configuration.Homepage.get_Groups() +97 HAP.Web.Default.Page_Load(Object sender, EventArgs e) in h:\Documents\Visual Studio 2010\Projects\CHS Extranet\HAP.Web\Default.aspx.cs:29 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +24 System.Web.UI.Control.LoadRecursive() +70 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3063 2> New Config I did try to create a new config last night, but i hit a brick wall when adding Resources. I tried to add a room, the only bit of data i change is the room name and i get a "Object reference not set to an instance of an object." When clicking the "Save" button at any stage, i dont see any feedback to say it has been saved okay.. The file get's created, but it ONLY contains the "version" string.

OOh, exciting! I updated my "beta" instance with the V8 Alpha and tried to make use of my v8 pre-release hapconfig.xml file.. however, im getting errors (after i have entered username and password). I have skim read the pdf and couldn't see anything that i'd have needed to add.. Any suggestions? (The above was from chrome, but ie and firefox\bug arent showing me much either) Cheers as always!! Matt Server Error in '/beta' Application. -------------------------------------------------------------------------------- Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [NullReferenceException: Object reference not set to an instance of an object.] HAP.Web.Configuration.LinkGroups..ctor(XmlDocument& doc) +327 HAP.Web.Default.Page_Load(Object sender, EventArgs e) +170 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +24 System.Web.UI.Control.LoadRecursive() +70 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3063

WOW! This stuff sounds fab - The helpdesk is now such an integral part of our system, every little change will be felt (never mind a raft of changes)! You are obviously on a roll at the moment, but when you are ready for some testing, just compile the updated dll's somewhere and i can pop it on my test site Thanks a million Nick

Perfect! Thanks v much

Looks fab Nick

Hi Nick, Just another suggestion for your consideration How about an optional StartDate= and an EndDate= in the StaticBookings xml? It would make the hop from one timetable to the next really easy and allow for shorter term recurring bookings to be made rather than having to manually add each to the bookings.xml. Matt P.S. you probably should start a v9 suggestions thread now!