I know remote access first time in my life using logmein rescue when a nortan agent took remote access to my pc.I was amazed but i tried myself with my relatives and freinds later.Then i found it to be difficult to newbies and old people.After i used team viewer as its very easy to connect.But unfortunately its only free for non commercial and personal use.I tried many and end up with MINGLEVIEW a High Definition Remote access and connection methodology is very easy.Quality was like as though your working on the same system.But its free and no installation needed as i just downloaded and opened to run.