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IT Support Technician – Full Time The King's School Chester is looking for an IT Support Technician to join our IT and Technical Support Team. Working across the school, you will use your strong problem solving skills and technical expertise to help to resolve queries for staff and students as well as support in the maintenance and running of technology used in all areas of the school. This role is all year round. Main Duties • The installation, maintenance, and ongoing support of over 1800 technology assets (workstations, mobile devices, AV equipment etc.) • Resolving technical issues for over 1500 end-users (including pupils and staff) • Responding to support tickets within effective response times Our ideal candidate will have a professional IT qualification and recent customer facing IT experience Hours of the role - 37 hours per week 8.30am to 5pm Monday to Friday – all year round Salary 26-£30k per annum depending on experience To apply please send completed application forms to [email protected] Closing Date: 9am Monday 22nd July 2024 Interviews Week commencing 22nd July 2024

Employer: The King's School Chester Industry: Education Job Type: Permanent Salary and Benefits: £28,500 – £30,534 per annum (dependent upon experience) Location Remote: No County: Cheshire Town/City: Chester Post Code: CH4 7QL Description We have an exciting opportunity for an experienced Exams Officer and Data Manager on a permanent full time basis. This is a key role within the school which compromises of two roles which are closely linked. The successful candidate will play a pivotal role in the coordination of external examinations and the accuracy and security of the School’s MIS throughout The School. Exam Officer responsibilities include · Coordinating exam entries for all candidates · Collecting, checking and submitted coursework in accordance with regulations · Managing the running of exams including producing exam timetables and seating plans · Overseeing the receipt and checking of certificates Data Manager · To manage and administer MIS database and associated integration with other data solutions · To administer the assessment, tracking and reporting process for over 1,100 students. · Timetable publication across all three schools Person Specification · Education to at least Degree Level · Previous experience with MIS Solutions (preferably iSAMS) · Proven understanding of database management, development and programming languages (SQL, SSRS, ODBC etc.) · Experience of examination process and administration would be ideal, but not required. For full details, please see our applicant information pack. Hours of work: 37 hours per week, 8:30 – 5pm Monday to Friday Salary range £28,500 - £30,534 per annum (dependent upon experience) Closing date: 9am 7th November Interviews W/C 14th November. The role is deemed to be in regulated activity with a moderate level of contact with children on a day to day basis. IMPORTANT - The King’s School is committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. All offers of employment are required to undertake screening relevant to the post, including checks with past employers and the Enhanced DBS check. In line with our commitments to safeguarding, the King’s School uses preferred agencies and is unable to work with any agencies where Terms of Business have not been agreed by both parties prior to an engagement. Our Child Protection and Safeguarding policy can be found on the school website. Application information here: https://www.kingschester.co.uk/about-us/employment-opportunities/

Or just make sure you specify a legit backup path?

You my friend are a star. Thank you.

Hi Mate, good to see this is still going strong. I had a question from a student about the possibility of being able to do a word count on a selection of text, for example if question A states 'write about 500 words for this answer', are they able to highlight the text and see how many words included. Not sure if this a feature that could be added? Best Wishes, Jake

Afternoon. Hope all is well? We have had a couple of students insist that sometimes during exam the shift key doesn't allow capital letters, or some saying that the caps lock 'sticks' on and won't change back to lowercase. Any other reports of this or ideas what might cause? Jake

Hi Pal, Just had some feedback from a student following an exam. All great feedback, the only bug reported was that when a student scrolls back up the page to amend an earlier piece of text, after a few moments the document jumps back to the end, which they did find a bit irritating. Any idea why the document jumps back to the end?

Good Morning Sir. Your software is going down a treat here is Chester, we are very grateful for your work. Our Learning Support office are asking if it is possible to add an option for Double line spacing visible on the work, rather than only at print?

Hi, another feature request if at all possible. Is it possible to get the system clock showing in the bottom right hand corner?

Hi, me again! Thought you might like to know of another 'bug' that we have found. If working on a document, lets say called 'doc1', which you have saved. Pressing 'New' then starts again, however rather than prompt for a new filename when you press save, it overwrites the previous document 'doc1'. hope that makes sense.. Jake

Legend

Ahh but we need the double line spacing option for Monday!

Agree with Krudler. Excellent work my friend. The fact that you have come up with a fix for the save issue before our exams start (Monday) is fantastic. as a side note, I did get a crash earlier when testing, that you might want to know about. When opening the software, clicking previous versions, and selecting a previous version to load (I was testing what would happen if we had a power cut), loading a doc from the previous version then seemed to cause the software to crash when I hit the print button, as if it was confused that I didn't have a proper document open... not sure if you can replicate that issue your end? THANKS! Jake

Hi, So the loading issue was caused by the application being run from a mapped drive. Seems to be OK with that as administrator but not as users. Running from the C:/ drive or USB works fine. The 'Save', 'Save As' issue is still prevalent, haven't managed to get to the bottom of that yet. Any info most welcome!

Hi, This software looks great and works well when logged in as me (administrator), however when I try to run the software with a staff/student or locked down exam account I get 'ExamWritePad has stopped working'. the Application log states: Faulting application name: ExamWritePad.exe, version: 1.9.5.0, time stamp: 0x572cb3aa Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c9ac Exception code: 0xe0434352 Fault offset: 0x000000000000965d Faulting process id: 0x141c Faulting application start time: 0x01d1aaac34cdf31a Faulting application path: \\PATHTOUSERSDOCUMENTS\ExamWritePad.exe Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll Report Id: 73399cce-169f-11e6-b69a-f8bc12889fea AND: Application: ExamWritePad.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Net.Sockets.SocketException Stack: at System.Net.Sockets.Socket..ctor(System.Net.Sockets.AddressFamily, System.Net.Sockets.SocketType, System.Net.Sockets.ProtocolType) at System.Net.Sockets.TcpListener..ctor(System.Net.IPAddress, Int32) at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.SetupChannel() at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider, System.Runtime.Remoting.Channels.IAuthorizeRemotingConnection) at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.RegisterChannel(ChannelType, Boolean) at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[]) at ExamWritePad.My.MyApplication.Main(System.String[]) Any ideas what might cause this? I also seem to have a problem in that every time I press save, it gives me a dialog box asking to confirm where I want to save the file, as if I am pressing 'save as' every time.. Thanks!! Jake