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VACANCY - IT Support Analyst (Infrastructure) Required from: ASAP Contract type: Full Time Contract term: Permanent Salary: Support Scale 40 – 42 - £23,954 - £26,702 (Salary dependent on qualifications and experience) Cirencester Sixth Form College is looking for a Support Analyst to join our small team in what is a vibrant but challenging educational environment. You will: • have demonstrable experience of exceptional customer focused service, possibly in an educational setting • be conversant with the configuration, maintenance and troubleshooting of client and server operating systems including but not limited to Microsoft Windows, Linux, SQL-Server, Exchange, Active Directory • be comfortable interacting with users with a wide range of ages and experience with a good level of oral and written communication skills The key purposes of this role are to: • Ensure the provision of server and network based services meets SLAs and user expectations • Work directly with staff and students resolve user faults and ensure service provision • Take responsibility for the configuration management and performance of the infrastructure and network where a specific lead role is allocated • Identify, investigate and recommend new and updated hardware and software options with a view to improved service delivery and cost effectiveness • Liaise with third party support companies and suppliers About the College: “A lovely place to live, work and learn”. This sums up the attraction of Cirencester Sixth Form College, situated on the outskirts of the historic market town of Cirencester and surrounded by Cirencester Park, the College has a calm yet lively atmosphere. It attracts students from a wide area, creating a diverse and stimulating community, the atmosphere is often described as a “mini-university.” The College has high expectations of staff and students but concentrates on supporting both in an open and friendly community ethos. The College offers a free fitness suite and access to recreational activity such as Yoga, 5-aside and Choir. Many staff have stayed at Cirencester College quite simply because it is a great place to work, where creativity is valued and staff development encouraged. Closing date for applications: 9am Friday 29th June 2018 Interview date to be confirmed. Applications via eTeach: https://www.eteach.com/job.aspx?it+support+analyst+(infrastructure)&vacno=842511&Page=1 jd__it_infrastructure_analyst_may_2018.pdf

Full Time Fixed Term – One Year Apprenticeship pay: £10,582 - £13,853 An opportunity to join Cirencester College within the IT Services team, carrying out a wide range of IT support desk tasks focusing on customer service and desk top services but with exposure to servers and networks. Includes working with a staff body of over 350 people, both teaching and support, and over 2,200 students across an installation of over 2,000 MS-Windows based PCs. We are looking for an apprentice who will happily work in a small team, and have the confidence to work on their own where needed. We need someone who can provide a consistently high service and be willing to take on new challenges and skills. The range of tasks will include: • Answering the help desk phone, responding to emails and logging tickets as required • Resolving fault tickets and service requests providing first time fix where possible • Proactively keeping users informed where a first time fix is not possible • Work in a manner that is strongly customer focussed • Send time with users understanding needs and desires and bring those back to the department for solutions • Be self-starting and proactive • Maintain asset database, and other appropriate databases • Support college events in terms of IT provision, which on sporadic occasions may require working outside of normal hours in evenings and weekends Requirements and prospects: Desired skills Excellent verbal communication skills, good written communication skills, confident telephone skills, ability to deal with staff, students, parent and suppliers. Good IT skills (very confident working with the Windows Operating system and Office applications). Formal IT qualifications are not essential but may act as a differentiator with other applicants. We are looking for someone who can learn new tasks quickly, is organised, able to work accurately and use their own initiative. Personal qualities • Able to work as part of a team and use own initiative. • Confident communicator. • Good timekeeping and able to organise themselves. • Able to be flexible and adapt quickly to change. • Positive, enthusiastic and motivated. Qualifications required Good level of English written and verbal, ideally Maths and English GCSEs A*-C or equivalent. This is a fixed 1-year contract. Closing date for applications: 20 August 2018 at 9am Interviews will be held on: w/c Monday 27 August 2018 PLEASE NOTE – We do not accept CVs as a method of application. Please complete the application form provided. Thank you. it_apprenticeship_job_description_2017hr.pdf

https://www.eteach.com/job.aspx?it+support+analyst+(infrastructure)&vacno=838738&Page=1 The key purposes of this role are to: * Ensure the provision of server and network based services meets SLAs and user expectations * Work directly with staff and students resolve user faults and ensure service provision * Take responsibility for the configuration management and performance of the infrastructure and network where a specific lead role is allocated * Identify, investigate and recommend new and updated hardware and software options with a view to improved service delivery and cost effectiveness * Liaise with third party support companies and suppliers We are seeking someone who closely matches the following criteria: Experience & Qualifications * Demonstrable experience of exceptional customer focused service delivery understanding the key principles of customer satisfaction and delivery of services to the end-user. * Conversant with the configuration, maintenance and troubleshooting of client and server operating systems including but not limited to Microsoft Windows, Linux, SQL-Server, Exchange, Active Directory. * Experience of working in an educational environment; able to liaise effectively with users at all levels including learners providing advice, guidance and support to a non-technical audience. * Confident, self-motivated and able to work individually or part of a larger team seeking assistance from colleagues or management as required. * Microsoft / IT Support qualifications VMware and Citrix experience. * Project management experience Personal Skills / Qualities * Experience of planning and delivering infrastructure related projects. * Good level of oral and written communication skills. * Experience of working within a small team and what that means in terms of supporting and collaborating with colleagues. * Self-starter, setting challenging individual goals, working without the need of detailed direction while under the general direction of the IT Infrastructure Manager. * Reliable and trustworthy, capable of working independently or as part of a cross-college / functional team. * Suitable to work in a College environment in the presence of children, young people and vulnerable adults and to act accordingly. Full job description and application procedure available at the eteach website listed at the top of this message.

Legion S02E01 had its UK premiere last night on FOX. Brilliant show, no idea what's going on and probably won't until the end of the season. A lot like Westworld in that regard. Based off a Marvel comics series, it has loose familial ties with the X-Men series.

Seen these claims before. Anyone else remember "Lindows" which then became Linspire?

17"? Say what? I think 14" is perfect and 15.6" is too big.

Perhaps use USB Drive Letter Manager to ensure memory sticks don't take the G Drive.

Fantastic. Now we just need them to enable SAML single sign-on authentication for a zero-touch user experience and I'll be happy.

So, have they implemented SSO/SAML authentication yet? Can't be having users prompted for their credentials again after they're logged in. Also, each Team Drive has a hard limit of around 140,000 objects (files+folders). Google's answer to this? Create additional Team Drives.

We use Poweroff.exe from http://users.telenet.be/jbosman/poweroff/poweroff.htm

You... Wannacry?

Thanks, will drop them an email. What's the betting that for some reason we won't qualify and instead would need to pay them lots of money?

At Students upgrade to Windows 10 Education at no cost | OnTheHub students can type the name of your institution and may be able to get a free copy of Windows 10 Education. For our institution, it says "Your school does not have a web store, please visit the OnTheHub eStore to see products available to you. Click here." Nowhere can I find how to enable this 'web store' to enable our students to download a free copy of Windows Education. We have both Campus 3 and Select Plus agreements in place. Does anyone know what I need to do to enable this, and will it cost us any additional money?

You should report that to their issues tracker. https://github.com/nexxai/CryptoBlocker/issues

Have you done the needful so that your fixes are pushed up to their GitHub project? - - - Updated - - - There's a WannaCry Megathread over on Reddit at /r/SysAdmin -

It's worth installing the Anti-Ransomware File System Resource Manager Lists to your file servers. https://fsrm.experiant.ca/ It's a Powershell script that: * Installs FSRM if it's not already installed * Downloads a list of ransomware file names * Configures FSRM to block any files with these names and alert you immediately It requires Powershell 4.0 to run, so an update will be required on Server 2008 but should run fine on 2012. Don't forget to configure the FSRM alerts once it's installed. To update this information, in File Server Resource Manager, on the Action menu, click Configure Options, and then update the email addresses on the Email Notifications tab. You might want to schedule the script to run every day, so that the latest lists are downloaded and installed automatically.

Was bought a number of years ago because our media department insisted they had to have it. It's just been returned to us because they don't want it any more and they think it's never been used. It's a "Stordigital Systems CD/DVD Duplicator", I can't find a model number on it but it has one input drive and three output drives. Their site is Blu-Ray Duplicators, CD Duplicator, DVD duplicators, DVD CD Printers & USB Copiers from StorDigital. No idea if it will copy protected DVDs, but I would doubt it very much. Yours for free if you collect or pay for courier collection from GL7 1XA.

Have come across StacksWare which allows us to "Discover who is using what software, where, in real-time". Anyone else heard of it? Using it? Bought it? https://stacksware.com Thanks.

Reading the book I got for Christmas; "What If?: Serious Scientific Answers to Absurd Hypothetical Questions" by Randall Munroe.

Yeah looking to find a way of doing it which doesn't involve syncing the contents of the Drive to the local disk every time someone logs in. I don't know why Google can't understand this is a terrible idea in a multi-user environment like education!

Hi folks, We've been asked to investigate whether we can map a drive letter to student's Google Drive storage. It would need to work just like OneDriveMapper, in that it should be seamless and work without any input from the user. We have Google Apps set up to authenticate with ADFS, so this should all be possible.... somehow! Anyone have any scripts, sites, ideas? Thank you!

There used to be a whole family of fun desktop widgets like that. There was a bouncing sheep, which for some reason had the name scmpoo.exe, and who remembers Bonzi Buddy? Plus of desk various other desktop companions in the form of ladies.

What's happened to ClickView UK support? It seems their UK team has completely disappeared, and they're trying to do global support from Australia. I heard they moved offices from Cambridge to London, did they get rid of all their UK support at the same time? It's made getting assistance very difficult as it's the middle of the night in Aus.

Was with Gamma until recently, when our account was "upgraded" to a new server which then didn't accept the dialling rules our NEC PBX was enforcing, and they refused to move us back to the system that worked. We have since moved to Node4 Ltd.

I reckon it's dust buildup on the LCD panel inside the projector. If you're that attached to it, you could get it professionally cleaned.