MLS

Hi, I have some information that I hope some of you might find useful. The last update for the locally installed system was version 16.11.21.1014. This was released in November 2016. There is another one due this year and I'll post on here when its available. It is still based on Silverlight and has an HTML5 front end, and has not yet made it to a complete HTML5 version. We have not yet made a decision on how or if we can provide a full HTML5 local version. As soon as we have I'll let you know and post on here. If you want to check the versions you have and see if its the latest, then if you need to upgrade, just drop a line to [email protected] with your account number and the team will get the latest version to you.

Bennz, I agree with you regards reporting issues, and I'll be looking to make sure that all service disruptions are logged on the status site. Its there to provide convenience and keep us all informed. While I am here can I ask for anyone who still has any problems with the speed of the hosted service to drop me an email. I have had 3 direct responses regards this issue from this forum so far but I am assuming we may already been in touch via other channels, with some of you. We have had 18 accounts in total so far, with ongoing speed issues and have had successful feedback from most. We await feedback from the others and continue to contact them. Can I also say thank you to those of you who have taken your time to work with us, on these issues, its truly appreciated.

Hi, I have just had it confirmed that there was a brief break in service. It was fixed rapidly hence no notification. I will inquire about logging histories on there as its very useful for everyone. How is your system now. If you need anything just drop me an email: [email protected]

Hi Again All, We are making some head way here with investigations. Thank you to you all for sharing your issues and especially to those of you who have allowed us to work directly with you. I think we are in touch with enough live cases to work towards a resolution but you are all very welcome to contact me. I'll keep you posted and thanks again. [email protected]

Hi All, Customer Service Manager from MLS. Adam kindly shared this with me. Must say it does not make pleasant reading at all. My sincere apologies for your experiences. I'd like to assure you all that we are very happy to work with you all and determined to provide you with complete resolutions regards the speed of your system. I'd be very grateful if you would grant me the opportunity to assist and drop me a line, I will then make sure your accounts are treated with highest priority with some dedicated resources and we will post back our lessons as we go. Just let me know which account you are when you email. [email protected]

Hello again. Hope you are all well and not too snowed under as the new school year begins. Just wanted to let you know I am around if you need me at this busy time. We have extra support staff in place this year and we have even taken on on temps for student import support. They are a dedicated team and we have given them their own phone number to increasde capacity on the phone sytem. Having said that we still expect queues for the iniital few days as we do get a 5 fold increase in service requests. We have also built a student import wizard which also covers MLS connect (Group Call) trouble shooting. If your librarian hasnt recieved our email then you might want to pass it on. The link is here: Micro Librarian Systems : User Area Log In Colin Lloyd MLS

Hello Everyone, Colin Lloyd Customer Services Manager at MLS. My sincere apologies for your experiences. Does not make great reading. Please contact me directly, I'd be very grateful for opportunities to assist everyone I can. 0161 426 1324 or 07809195779

Hello Simcfc73, Colin Lloyd from MLS. We have a few thousand customers waiting for the update and so far 160 have requested it ASAP. Can you you email me your account details and I'll see where you are in the queue and jog it along for you. Also if there is anyone else waiting or if you want to get in the queue ping me an email. Its release on request at the moment so that we do not over commit our help desk with the feedback. Its a significantly upgraded system and as such we anticipate higher than normal amounts of enquiries about new features and changes to the system. Theres a great new built in help system for the end user but untill that is adopted theres always a chance of more enquiries. [email protected]

Hello, Hope I can help out. X-13, sorry to hear about your troubles, if you are still having problems I'd love to assist you. Please contact me on [email protected]. Laserblazer, sorry to hear your dropping our subscription and I hope the only reason we have been subscribed to previously, was not just to fix problems. We do provide a host of benefits with our subscription. I'll avoid advertising them on here but I am very happy to share over PM if anyone needs more info. If there is anything else I can help with then pleas edon't hesitate to email me directly.

Hi mwcni Thank you for your comments about the support packages offered by MLS. It is regrettable to hear your comments about ‘ripping schools off’ as we pride ourselves in delivering a high quality, value for money support package for our 12,000 plus clients. I would like to take this opportunity to confirm what is included with the Advantage Help Desk subscription. Packages do vary for primary and secondary schools and also where the subscription includes hosting costs however, most schools receive the following: Unlimited Help Desk Support including: MyMLS, online knowledgebase, forum, live chat, tutorials. Software updates. Discovery Online data – automatic online cataloguing by scanning the book ISBN Discovery Online enrichment - adds fabulous book cover images, summaries and Meet the Author video clips to your catalogue records. Unlimited FREE barcode labels. FREE replacement Barcode Reader. (conditions apply) LabelPrint – prints Dewey spine labels and additional barcode labels for resources. WebLinks data – Thousands of approved websites for your children to search. 10% discount off selected other MLS products & services. Attendance at regular User Groups. Digital Readit – online information skills programme If you feel you are not receiving value for money with your current subscription or have any comments about the service you have received, please feel free to contact myself or our Managing Director (Andy O’Brien) directly on 0161 449 9357. We would be delighted to hear from you. Regards Colin Lloyd Customer Service Manager