chandan

Hmmm.. Could you please share following logs with me at "csingh at adobe dot com" (please convert it into an email-id format) ? 1. %temp%/PDApp.log of the machine where you created the MSI 2. %temp%/PDApp.log of the machine where you are installing the MSI package 3. Please also share installer log created on the end-users machine at %commonprogramfiles%\Adobe\Installers\.log Also, please answer whether you are: 1. deploying MSI on end-users' machine using SCCM server? 2. Which product you are packaging? 3. What is the Windows flavor on which you are trying to install? This information will help us in narrowing down the issue. Thanks, -Chandan

Thanks Clareq! By looking on the error you got, it seems that token "UserDocuments" is not present on the end-users' machine, that is, environment variable of UserDocuments is missing on client machine. You might be encountering this error because you would have selected "Deploy To" option under "Installation Location". And in the text box next to "Deploy To", you might have mentioned "%UserDocuments%". Could you please confirm that you specified somehting similar to that? If this is the case then you should opt for a token which is available on all the machines where you are deploying the MSI package. Or, alternatively you could select default location. Thanks, -Chandan

Hi Clareq, Could you please tell us whether you are working on Mac or Win? Thx, Chandan

You can go through the deployment guide for more information. CS5 Enterprise deployment related more information is available at: Adobe Developer Connection

Hi Jon, Adobe Application Manager Enterprise Edition (AAMEE) cannot package CS4 products. It can be used for packaging Adobe CS5 Installers. If you want to package CS4 products then you can use: Windows Installer Mac Installer Regards, Chandan