cgilmour

Hi, Your issue sounds very similar . We resolved it ourselves in the end by upgrading SIMS to the Autumn Release . This resolved all of our Xporter issues . A groupcall person had emailed a few days previously saying they "fixed a broken token " but this didn't help. Looking at the error it looked like a change in the databse schema had happened. I'm hoping this will work for you if you haven't gone to the Autumn release already. Cheers Chris

Hi, Our Data Manager has been using Classright to populate classes in google classroom for the past couple of years but it appears to have disppeared from the list of installed apps and I can't see it in the workplace apps. Does any one know if it's been withdrawn or if there's an alternative if it has? Regards Chris

Hi, Recently our Groupcall Exporter software started failing for several of our external systems which rely on groupcall to export data from SIMS. This was puzzling as the exporter software normally just runs wihout any issues and we hadn't upgraded SIMS or any other server software. We've been trying to resolve by contacting Groupcall support but just can get through to anyone . I've also logged a ticket via their webform etc but had no response and this was now a few days ago. Does anyone know how to get a response or had similar issues recently? Thanks for any pointers Cheers Chris

Hi, I got hit by a bulk spam email with tens of thousands of messages yesterday and trying to use the office 365 tools to block the incoming mail seemed to have little effect. I treid an email name block, domain block and eventually an connection /IP block after analysing the email header. I now have a full email box but deletion of items seems to have little effect. I've tried Mailbox tools, empty folders, archiving. I'm now investigating using the compliance tool to set up a search and delete of the spam emails ( I'm assuming the spam emails have caused it to be full) I've set up archiving to archive older messages and searched emails by size deleting older large ones. Whatever I delete on my mailbox either using outlook client or on the online version seems to have no effect on the mailbox full message or size reported. open to any ideas as at the moment the mailbox is not sending or receiving due to it being full? Regards Chris

Hi, Finally got a chance to resolve most of the printer issues we had . I've been reading through the thread and applied the Point and Print GPOs configured the GPP regedit and although students and teachers can now add printers without an issue, I couldn't get the item level targeting working -e.g. for a given OU e.g. classroom, deploying a specific printer to it. Did anyone else have this issue - I may have missed it in the pages on this thread? We use a print server and I checked that the KB's mentioned in previous threads were not applied. TIA Chris

Hi, I've tried various things and I've found that removing registry entries in the following keys removes them but you'll need to use psexec for the key ending PRINTENUM ( or change ownership of the key) , however I've only carried this out on one of our test laptops and feel we shouldn't need to go this far to remove these printers. Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers The powershell commands which "worked" for us are :- Get-ChildItem -path HKLM:\SYSTEM\CurrentControlSet\Control\Print -Recurse |where { $_.Name -like '*OneNote for Windows 10'} | Remove-Item -Force Get-ChildItem -path HKLM:\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM -Recurse |where { $_.Name -like '*OneNote for Windows 10'} | Remove-Item -Force As I say I'm not condoning this method as I don't know enough about any other effects. We're face with a similar problem of various computers from a few hundred having this issue and I'm a bit loathe to go around editing registry keys so if anyone has a solutions please let me know :-) Cheers Chris .

Hi, I'm trying to get to the bottom of some missing files apparently stored on our sharepoint site back in November 2020. The files have gone missing/been deleted/moved accidentally but I have tried various searches and can't find any traces - e.g. I've tried using audit logs searches etc. When I do the search it warns "Searching for activities that occurred over 90 days ago only returns activities from users who are assigned the appropriate licensing for long-term audit log retention" so this doesn't help as I don't believe long-term retention has been set up. Is it possible to search for actions/files or restore beyond the 90 days. Any other ideas? I've tried the recycle bin and 2nd stage recycle bin but can't find any hints of the files. Thanks Chris

Thanks - that's useful to know - could well be . I'll have a look at our recent windows updates Cheers Chris

Hi, we recently had some students scrawl racist graffiti over a wall and one of our staff took a photo before it got removed. When printing the photo ( in Windows 10 / photo gallery and photo viewer) the print came out with the racist words removed ( a white box appeared where the words were) . The words were scrawled badly so we were surprised the software picked these up . The printers were HP laserjets pros and we eventually printed it on a Ricoh printer. Do the HP printers censor what is printed? I wasn't aware of this and if we need to to get round this is there a way? I guess I'd leave the restriction on as it could potentially stop students printing nefarious stuff. Regards Chris

Many Thanks for the replies - I'll contact Google support

Thanks Chaniel - I've had a look and it was already set to this

Hi, we're pretty new to GSuite and having rolled out google classrooms to teachers, it appears some teachers are getting requests from external accounts to join the google class. We suspect some students are sharing a class code or link and the request is from an external ( non-school domain) account renamed to appear as a valid student. I've trawled the audit logs trying to find where external requests to join might be listed but couldn't find anything. I've also looked in the google meet audit log for external requests to the classroom meet- do these requests appear anywhere ? or am I looking in the wrong audit log. Ideally we'd like to turn off requests from anything but school domain accounts but I understand this is not available yet. Any help appreciated. Regards Chris

Many Thanks for the replies - I'll do some digging Cheers Chris

Hi, we're just starting out with Google Classroom and I've been unable to find a way of our SLT having an overview/reporting on assignments set by teachers for each teacher/dept without them being a member of each classroom. Am I missing the obvious or is there a way to do this ? In Show my Homework this was fairly straightforward Any pointers appreciated REgards Chris

Thanks for all the replies - I rebooted the server last night ( there was also quite a few pending windows updates) and it worked after this. Cheers Chris

Many Thanks - it's rare we use SIMS.net on the main server but this cropped up due to us investigating a different issue. I will reboot the server this evening and give it a go Cheers Chris

Hi, Any help appreciated. since the SIMS Autumn upgrade we are unable to run sims.net on our main sims server which runs sqlserver 2016 and server 2016 despite deploying , redeploying , reinstalling agent etc.. The main clients on staff laptops and desktops run it OK but we need to have it working on the server for a 3rd party app which runs. The error in the event logs is as follows:- Faulting application name: Pulsar.exe, version: 7.196.7.0, time stamp: 0x5f7c13e5 Faulting module name: KERNELBASE.dll, version: 10.0.14393.3986, time stamp: 0x5f77edfa Exception code: 0xe0434352 Fault offset: 0x000dc562 Faulting process id: 0x99b0 Faulting application start time: 0x01d6d21dffbfb89c Faulting application path: C:\Program Files\SIMS\SIMS .net\Pulsar.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: fb2d5bad-d5c9-4b53-ba31-5a6e8dda7cf7 Faulting package full name: Faulting package-relative application ID: Any ideas please let me know Cheers Chris

Hi, a few of our teachers are using HP elitebooks (840) but using the traditional characters codes using ALT + number pad for accented a's um lauts etc. doesnt' work as there is no separate number pad unless we plug in a additional keyboard. Is there any way to get this working on laptops with out the number pad on the RH side? Thanks for any help Cheers Chris

Thanks for the recommendations . I'll do some pricing now. Just wanted to got with companies people have used Thanks again!

Hi, We need to buy some patch leads for some summer installations. Are there any suppliers you'd recommend? Thanks Chris

Thanks for the replies. So would you look to do this in powershell using some office 365 libraries for the emailing or use the inbuilt mail merge capabilities of office? Cheers Chris

Hi, I just wondered of views on any automated systems people use to email exam "results" to students ( as opposed to parental comms) from SIMS ? We're using PSconnect for parental comms which has been around before my time at the school, but it's a bit clunky and doesn't appear to handle student contacts for a personalised email. Given the COVID situation this year we're trying to avoid crowds at the school. Regards Chris

Hi, just for anyone looking for this in the future, the answer is you can't have external users ( guests) invited to a channel meeting with access to Chat. You can invite everyone as non channel attendees though and do it this way Cheers Chris

Hi, I'd be grateful if anyone knows of a difference in web based/client based teams versions as regards Chat being enabled for external users. I've set up a team for governors and this team has a mix of our school domain based emails and external emails. I've also set the Global Allow Chat for external users however, whilst some external users can chat others say it is greyed out. Is there a difference in teams versions on on different devices where Chat is not enabled? I've tried a test with some colleagues using our external email addresses and it works for us so not sure where to go ( other than support at Microsoft). Anyone else had this issue? Unfortunately the governing meetings tend to take place out of hours and using home laptops /tablets/phones etc. so it's difficult to get a handle on what the real issue is. Regards Chris

Thanks i'll give those suggestions a try. The error is that it prompts for a username as soon as you click the Teams icon ...despite already being logged into email - so you put in the email address then get the password prompt put in that, then the pw doesn't get accepted despite the same userid and pw being accepted already for the email login.